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About the Role

Individual contributor responsible for the direct handling and overall management of the most complex, highest exposure claims in the Mass Tort Claims Unit. This individual contributor is recognized as the most senior claims professional. The position has national scope of claim assignment.

Responsibilities

• Assess coverage obligations including analyzing policy language in order to recommend and prepare written coverage determinations.
• Manage an inventory of the most complex commercial claims, which generally involve multiple years of coverage, have significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and management of complex litigation.
• Ensure exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services.
• Set and manage timely and adequate reserves considering coverage, liability, and damages.
• Drive the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that often includes negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Proactively and independently coordinate, lead, and execute on agreed upon strategies.
• Prepare and present high exposure matters to senior leadership, counsel, and others.
• Maintain subject matter expertise and ensure compliance with state/local regulatory requirements.
• Mentor, guide, develop and deliver training to less experienced Claim Professionals and may assist with special projects as needed.

Requirements

• Expert knowledge of commercial insurance industry, products, policy language, coverage, issues pertaining to legacy liabilities, and claim practices.
• Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis, and recommendations in a concise manner to senior management, as well as with external business partners and customers.
• Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous and challenging business problems.
• Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.
• Strong work ethic with demonstrated time management, organizational skills, sound judgment, and an ability to work independently.
• Ability to drive results by taking a proactive long-term view of business goals and objectives.
• Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
• Ability to lead multiple and shifting priorities in a fast-paced environment.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.
• Typically, a minimum of 10 years related work experience such as claims or legal experience with proven track record of success.
• Latent injury and/or high severity general liability claims experience strongly preferred.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Skilled negotiator.

Skills

• Commercial insurance
• Policy language
• Coverage analysis
• Legacy liabilities
• Claim practices
• Verbal communication
• Written communication
• Collaborative working
• Analytical mindset
• Investigative mindset
• Critical thinking
• Business decision-making
• Problem-solving
• Negotiation
• Resolution strategies
• Time management
• Organizational skills
• Judgment
• Independent work
• Results-driven
• Collaboration
• Conflict management
• Microsoft Office Suite
• Business software proficiency

Location

• National

Work Type

• Full-time

Experience Level

• Senior
• 10+ years related work experience

Education Level

• Bachelor's degree
• Master's preferred
• JD preferred

Salary/Compensations

• $97,000 to $189,000 annually

Benefits

• Comprehensive and competitive benefits package

About the Company

• CNA strives to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
• CNA utilizes AI-enabled technology during the recruiting process.
• CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.

Equal Opportunity

• CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.