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About the Role

As a Patient Navigator, you will guide patients through the clinical trial enrollment process and help shape the future of precision medicine access. You will serve as a trusted partner to patients with cancer and their caregivers, helping them understand clinical trial opportunities, overcome barriers to care, and navigate complex healthcare systems. You will also collaborate with cross-functional teams to improve the patient experience and influence navigation service evolution. This role is ideal for individuals with a nursing background who combine clinical expertise with a passion for patient advocacy and enjoy building new processes in a fast-paced, mission-driven startup environment.

Responsibilities

Serve as a trusted liaison between patients, caregivers, healthcare providers, and clinical research sites.
Guide patients through the clinical trial referral, screening, and enrollment journey.
Educate patients and families on clinical trial opportunities and precision medicine.
Identify and help remove barriers to care by connecting patients with appropriate resources.
Coordinate medical record collection and facilitate seamless handoffs to research sites.
Maintain ongoing communication and support throughout the patient journey.
Partner closely with Product, Engineering, Operations, and Clinical teams to improve the patient experience.
Respond to inquiries from patients, providers, and internal stakeholders.
Provide feedback that informs new workflows, features, and service offerings.
Document patient interactions and maintain accurate case records.
Contribute to SOPs, educational content, and operational documentation.
Track key navigation metrics and prepare reports on patient outcomes and team activities.
Help build and scale Trial Library's patient navigation program as the company grows.

Requirements

Bachelor of Science in Nursing (BSN), Associate Degree in Nursing (ADN), or equivalent nursing degree required.
An active RN or LPN license is not required.
2+ years of experience supporting oncology patients, patient navigation, clinical research, or a related healthcare setting.
Working knowledge of clinical trials and the patient enrollment process.
Strong communication and interpersonal skills with the ability to explain complex medical information to diverse audiences.
Excellent organizational skills with the ability to manage multiple patients, priorities, and deadlines.
Demonstrated empathy, sound judgment, and a patient-first approach.
Comfortable working in a fast-paced, collaborative environment with evolving priorities.
Proficiency with electronic health records (EHRs), CRM systems, or similar healthcare technology platforms.
Experience working at an early-stage or high-growth startup.

Skills

Oncology clinical trial enrollment
Study coordination
Clinical Research Coordinator (CRC)
CCRP
Clinical research certification
Collaboration with Product, Engineering, or Operations teams
Developing SOPs
Patient education materials
Operational processes
Multilingual (Spanish, Mandarin, Cantonese, or other languages commonly spoken by oncology patient populations)
Precision medicine
Biomarker testing
Molecular diagnostics

Location

San Francisco, CA

Work Type

Hybrid

Experience Level

2+ years of experience

Education Level

BSN, ADN, or equivalent nursing degree

Salary/Compensations

$68,000 - $102,000

Benefits

Comprehensive medical, dental, and vision coverage for employees and eligible dependents
Disability, life, and supplemental insurance options
Flexible paid time off
Observed company holidays
One-time home office stipend
401(k) program
Pre-tax HSA and FSA options
Commuter benefits
Financial wellness resources
Access to legal protection plans
Pet wellness support
Domestic partner coverage

About the Company

Trial Library is an AI-native research platform with a mission to improve healthcare outcomes by expanding access to precision medicine.
Trial Library is an AI-native enrollment and care navigation platform that accelerates access to precision medicine.
In collaboration with biopharmaceutical manufacturers, payers, and health systems, Trial Library enables the delivery of clinical trials as a standard care option - improving patient access, advancing oncology outcomes, and reducing the total cost of care.
Backed by leading healthcare venture capital firms, Trial Library’s platform is currently deployed in 840+ clinics and 3,000+ providers nationwide.

Equal Opportunity

Trial Library, Inc. is an equal opportunity employer committed to building an inclusive workplace.
We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, medical condition, family or medical leave status, political affiliation, or any other characteristic protected by applicable federal, state, or local law.
Trial Library, Inc. is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the recruiting process. If you require assistance or accommodation, please contact jobs@triallibrary.com