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About the Role

This role involves performing a wide range of administrative, training, reporting, and personnel management functions for the day-to-day operations of a supervised residential facility for individuals with mental illness. The goal is to create a healing environment that respects the perspectives and experiences of individuals, families, staff, and the community.

Responsibilities

Provide ongoing leadership in accordance with an annual work plan.
Develop methods to ensure quality service delivery, including restorative service plans and timely billing.
Monitor resident progress and respond to emergencies and grievances promptly.
Review program documentation and generate necessary reports, correspondence, and records.
Manage expenses according to organizational guidelines.
Identify and resolve problems that may hinder service delivery.
Supervise the planning and implementation of recreational, educational, and cultural activities.
Ensure compliance with all relevant laws and regulations.
Develop and maintain an inventory of furnishings, equipment, supplies, and food within budget.
Conduct routine site inspections.
Transport clients to appointments as needed.
Recommend residence maintenance needs.
Ensure prompt resolution of crises or hazardous situations.
Provide daily support and supervision to direct care staff, including orientation, training, and development needs assessment.
Prepare staff schedules, interview, and hire new staff.
Provide regular, constructive feedback and conduct performance reviews.
Offer guidance and support through participation in the supervisor on-call rotation.
Actively participate in organization, department, team, case conference, and treatment/admissions/discharge planning meetings.
Assist in developing an annual work plan with the Program Director, incorporating organizational and department goals.

Requirements

Possession of a bachelor's degree in human services or a related field and three years of relevant experience, OR an associate's degree in human services or a related field and five years of relevant experience.
Supervisory experience preferred.
Valid NYS Driver's License.
Extensive knowledge of mental health issues and the psychiatric rehabilitation model.
Knowledge of psychology, personality, and group dynamics.
Knowledge of the human services system.
Knowledge of principles and practices of conflict and crisis management.
Knowledge of adult learning and motivation.
Knowledge of employee supervision.
Knowledge of household and business management.

Skills

Proficiency with contemporary office equipment, including computers with word processing, database, and report-generating software.
Ability to research and access appropriate auxiliary services.
Effective verbal and written communication skills with diverse individuals.
Ability to listen, understand, and appreciate the experiences of staff and residents.
Ability to establish rapport and meaningful professional relationships.
Ability to persuade, negotiate, and resolve conflicts.
Ability to work effectively under stress.
Ability to achieve results through subordinates.
Ability to maintain a professional work environment.
Ability to provide positive role modeling.
Ability to inspire respect, confidence, and trust in residents and staff.
Ability to respect and maintain appropriate confidentiality.
Ability to encourage residents toward greater self-sufficiency.
Ability to perceive and describe changes in behavior.
Ability to generate and maintain accurate records and reports.
Ability to objectively review staff performance, reports, and paperwork for quality and compliance.
Ability to seek, accept, and learn from peer and supervisor feedback.
Ability to manage multiple tasks and changing priorities.
Ability to plan and implement strategies consistent with overall organization goals, objectives, and standards.
Ability to meet deadlines regularly.

Location

Ithaca, NY

Work Type

Full-time

Experience Level

3-5 years relevant experience
Supervisory experience preferred

Education Level

Bachelor's degree in human services or related field
Associate's degree in human services or related field

Salary/Compensations

$21.47 - $27.96 per hour

Benefits

Lump Sum of Personal Time Off (PTO)
Sick Time and Extended Illness Bank
9 Paid Holidays and 1 Floating Holiday
401(k) with Agency match
Voluntary Medical/ Dental/ Vision
Employer Funded Life Insurance
Employee Assistance Program (EAP)
Tuition Assistance

About the Company

Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe, affordable housing, support, and rehabilitative services to persons with mental illness, as well as health care coordination services to individuals with chronic mental and physical health challenges.
We are dedicated to helping individuals identify and achieve personally meaningful and measurable life goals, and to realize their full potential.
Lakeview seeks to create an environment of learning and development that will lead to an engaged, motivated, and high performing team with a devotion and commitment to client service.

Equal Opportunity

Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, or status as a protected veteran.
Further, Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations.