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About the Role

As a Keyholder, you will support the store leadership team in ensuring smooth store operations and delivering an exceptional customer experience. You will leverage your passion for fashion and customer service skills to create memorable client moments. Your leadership will be evident in assisting with opening and closing procedures, leading by example, and taking on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You will also play a pivotal role in building lasting customer relationships, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.

Responsibilities

Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
Provide exceptional customer service with product knowledge and personal recommendations.
Build and maintain a client book, fostering relationships and loyalty.
Achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards, ensuring a welcoming and organized environment.
Oversee stock replenishment to align with demand and visual standards.
Support new hires and encourage team development, promoting a growth-focused culture.
Motivate the team to meet sales goals, fostering a results-oriented environment.
Create an inclusive, personalized shopping experience, welcoming clients to our collections.
Guide clients through their shopping journey, meeting their unique needs.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred.
Enthusiastic about providing exceptional customer service and working in luxury retail.
Knowledgeable and passionate about fashion trends.
Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
Adaptable and open to pursuing a career in retail management.
Flexible availability, including evenings, weekends, and holidays, is required.

Skills

Customer service
Fashion trends
Communication
Leadership
Sales
Visual merchandising
Team motivation
Problem resolution
Clienteling

Location

New York, NY

Work Type

Full time

Experience Level

1+ year of experience in retail or customer service
Supervisory experience preferred

Salary/Compensations

$21 - $23.50 USD

Benefits

+2% Commission
Wardrobe allowance
50% shopping discount
Seasonal wardrobe offering
Cell phone contribution
Voluntary health plan
401(k)
Paid time off
Holiday pay
Paid parental leave
Pet benefits
Employee Assistance Program (EAP)
MAVEN Family Planning
Extensive product knowledge training
Industry insights
Retail Stylist Program
Mentorship
Professional development support

About the Company

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje.
We bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences.
Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team.
Our culture thrives on engagement, inclusivity, and corporate social responsibility.
By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist.
Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.
SMCP is a forward-thinking company where innovation and sustainability come together.
We focus on growth, stability, and prioritizing internal mobility for our people.
Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge.
We Style Happiness at Work—Join Our Fashion-Forward Team!