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About the Role
NET-A-PORTER Personal Shoppers serve as the liaisons to our most valued clients, offering personalized access to trends, exclusive products, and bespoke events. By anticipating client needs, Personal Shoppers deliver a seamless, elevated shopping experience.
Responsibilities
- Profile customers individually based on their shopping pattern.
- Provide personal recommendations demonstrating detailed product knowledge and understanding of client style and requirements.
- Represent brand and embody values of NET-A-PORTER.
- Ensure prompt follow up with customers acquired through events and partnerships.
- Achieve yearly targets and KPIs.
- Lead team by example through hitting and exceeding sales targets.
- Be the sales expert within the team.
- Deliver sales targets consistently, along with other activities like events, 1-2-1 appointments, and client-focused areas.
- Offer styling and advice on items.
- Identify and prioritize sales leads by analyzing customer lists.
- Increase individual spend and develop customer loyalty by understanding their needs.
- Drive Personal Appointments with clients to develop relationships.
- Maintain cultural awareness for clients based across different regions.
- Possess self-driven awareness of the fashion industry and brands/products.
- Feedback buying patterns to Managers.
- Participate in Client Relations, marketing/partnership events as required.
- Work alongside the wider business to understand key business trends and increase business acumen.
Requirements
- 3 – 5 years of work experience in a similar position, preferably in luxury fashion.
- Engaged and active client book driving between $1.8m-$2.5m.
- Proactive sales approach, with a track record of achieving personal sales goals.
- Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships.
- Leadership and mentoring skillset.
- Works very closely with stakeholders outside the department to drive own business.
- Fluent in spoken and written English.
- Technology literate, with experience in Excel and Outlook.
- Confident, with excellent communication skills.
- Organized with an eye for detail.
Skills
- Product knowledge
- Clienteling
- Sales
- Customer service
- Relationship building
- Leadership
- Mentoring
- Stakeholder management
- English fluency
- Excel proficiency
- Outlook proficiency
- Communication skills
- Organizational skills
- Attention to detail
- Fashion industry awareness
Location
- Miami/Palm Beach area
Work Type
- Hybrid
Experience Level
- Associate
Salary/Compensations
- $30.00-$34.87/hr
- monthly commission
Benefits
- Performance bonus schemes
- 401(k) plan
- Portal with an array of discounts on theme park and cinema tickets
- Staff discount
- Exclusive staff sales
- Medical insurance
- Dental insurance
- Vision insurance
- Commuter benefit
- Flexible spending
About the Company
- NET-A-PORTER is the ultimate luxury fashion destination for women, offering a curated assortment of fashion, fine watches, jewelry and home décor from coveted brands.
- NET-A-PORTER creates unique experiences for its EIPs with dedicated Personal Shoppers and invitation-only benefits.
- Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER.
- NET SUSTAIN supports customers to shop with a focus on conscious consumerism.
- NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
Equal Opportunity
- LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.
- We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers.
- We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
- If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.