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About the Role

This role is crucial for managing and optimizing the online presence of Coach's UK, FR, and EU/ROW websites, ensuring a seamless and engaging customer experience. You will be instrumental in product presentation, site merchandising, promotional support, and driving digital innovation.

Responsibilities

• Monthly upload of new products on UK, FR and EU / ROW sites, ensuring proper presentation of the online assortment, including product information, category information and website merchandising.
• Prepare for site refreshes by building navigation, search dictionary updates, merchandising and trend shops, and managing the item set-up process.
• Support the planned migration of smaller EU sites to Global-e, ensuring accurate site set-up.
• Work with translations agency to ensure localised site content is accurately translated, with a focus on France.
• Collaborate with Buying and Planning partners to support the promotional calendar, new product launches and category launches.
• Work with Digital Design and Web Production on creative for homepages, promotions and campaigns.
• Conduct regular research of competitor online activity, edit creation and digital innovation.
• Perform weekly site reviews of UK, FR, EU and ROW sites to monitor site standards and report operational or testing issues.
• Undertake ad hoc website tasks, including testing new functionality and analysis of competitor tools.
• Optimize on-site search, cross-sell, and up-sell products.
• Work closely across all functions of the eCommerce team.
• Deliver weekly reporting on site performance, leveraging analytics platforms for actionable insights.

Requirements

• Bachelor’s degree with a minimum of 1-2 years’ experience in an eCommerce or digital focused role.
• Experience working independently and as a team member in a fast-paced environment.
• Experience of working in a global company/brand and/or online startup.
• Excellent organizational skills and detail orientation.
• Excellent communication, presentation and analytical skills.
• Ability to multi-task under tight deadlines and have a strong sense of urgency.
• Strong problem-solving skills; proactive and take initiative.
• Ability to act quickly to last-minute requests and changes.
• Able to work autonomously.
• Computer literate, particularly in Excel.
• Experience of working with U.S based head office.
• Interest in AEO, inspirational site content and online customer experience.

Skills

• eCommerce
• Digital
• Excel
• SFCC
• PIM system
• Global-e
• CMS tools
• French language skills

Location

• Remote
• Office

Work Type

• Hybrid
• Full-time

Experience Level

• 1-2 years

Education Level

• Bachelor’s degree

Benefits

• Hybrid working (3 days working from the office, 2 days remote)
• Option to finish early on a Friday (Flex Fridays)
• 1 Paid Volunteering Day per year
• Learning & Development opportunities
• Internal mobility & career progression
• Regular Social Events
• Equity Inclusion & Diversity initiatives
• 25 days holiday in addition to bank holidays
• Annual Incentive Plan (company performance bonus)
• Multi brand discount up to 50% off
• Private Healthcare with health assessment (Bupa)
• Bupa rewards - Financial wellbeing support and wellness discounts
• Private Dental Cover
• Free 24/7 support for family building, fertility and menopause with Maven
• Eyecare vouchers
• Employee Assistance Program
• Employer Pension Contribution
• Gym discount
• Interest free season ticket loan
• Cycle to work scheme

About the Company

• Coach is a global fashion house founded in New York in 1941.
• Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
• Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
• We are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Equal Opportunity

• Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
• All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
• These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.