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About the Role

The Customer Replenishment Manager leads replenishment strategy for key retail accounts to improve product availability, inventory flow, service performance, and customer scorecard results. This role partners with customer replenishment teams and internal Sales, Demand Planning, Supply Planning, Logistics, Customer Service, and Finance teams to align forecasts, manage risks, reduce deductions/fines, and support profitable growth.

Responsibilities

Lead customer replenishment planning across base business, promotions, seasonal events, innovation launches, item transitions, and forecast exceptions.
Partner with external customer teams and internal Sales, Demand Planning, Supply Planning, Logistics, Customer Service, and Finance to align demand, supply, service priorities, and risk mitigation plans.
Monitor and improve KPIs including fill rate, on-time delivery, in-stock performance, forecast accuracy, inventory health, order cuts, deductions/fines, and customer scorecards.
Analyze POS trends, customer forecasts, shipment history, inventory positions, and supply constraints to identify risks, root causes, and corrective actions.
Lead customer and internal business reviews with concise insights, action plans, owners, timelines, and expected business impact.
Use customer portals, ERP systems, Excel, Power BI, and replenishment tools to improve reporting visibility, automate manual work, and strengthen planning discipline.
Support continuous improvement initiatives that improve service, reduce manual touches, optimize inventory productivity, and improve customer experience.

Requirements

5+ years of experience in CPG, retail supply chain, replenishment, demand planning, customer supply chain, inventory management, or a related field.
Experience supporting major retail, with a strong understanding of retail replenishment, forecast alignment, order management, customer compliance, supplier scorecards, inventory optimization, and cost-to-serve.
Advanced analytical skills with the ability to interpret POS data, forecasts, shipment trends, inventory positions, service gaps, and financial impacts.
Advanced Excel skills; working knowledge of Power BI, Power Query, Tableau, Cognos, ERP systems, customer portals, and replenishment tools such as SAP, Retail Link, or equivalent platforms.
Strong communication, influencing, problem-solving, and cross-functional leadership skills with a continuous improvement mindset.

Skills

CPG
Retail Supply Chain
Replenishment
Demand Planning
Customer Supply Chain
Inventory Management
Retail Replenishment
Forecast Alignment
Order Management
Customer Compliance
Supplier Scorecards
Inventory Optimization
Cost-to-Serve
POS Data Analysis
Excel
Power BI
Power Query
Tableau
Cognos
ERP Systems
Customer Portals
Replenishment Tools
SAP
Retail Link
Communication
Influencing
Problem-Solving
Cross-functional Leadership
Continuous Improvement Mindset

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

5+ years

Education Level

Post-secondary education in Business, Supply Chain, Logistics, Operations, or a related discipline
APICS/ASCM certification is an asset
CPFR certification is an asset
CSCP certification is an asset

Salary/Compensations

$100,000-$125,000 CAD per annum
15% performance-based bonus

Benefits

Health and Dental Plan
Retirement Savings Plan
Employee Assistance Program
Corporate Gym Discount Rates
Wellness Program
Chocolate

About the Company

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world.
During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market.
Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results.
We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization.
We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal.
To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn

Equal Opportunity

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.