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About the Role

We are seeking a strategic, collaborative, and hands-on Business Intelligence Manager to lead our growing BI team. In this role, you will oversee the execution and delivery of high-impact reporting projects, drive platform governance, and supervise a team of BI analysts. You will play a pivotal part in translating complex business requirements into scalable reporting solutions and ensuring data accuracy across our retail operations. The ideal candidate has a strong background in data visualization, a passion for mentoring technical talent, and a deep understanding of retail business performance. You will serve as a key partner to senior business leaders, helping them translate complex data structures into intuitive visual narratives that drive strategic growth.

Responsibilities

Mentor a team of BI analysts, fostering an environment of collaboration, high performance, and continuous technical growth.
Manage the team's project planning and day-to-day workflow, effectively balancing long-term project deliverables with operational support and ad-hoc requests.
Lead the design and delivery of our next generation of BI dashboards and reporting solutions, setting new standards for user experience, performance, and visual storytelling.
Define and govern key performance indicators (KPIs) across the business to maintain consistent reporting metrics across all departments.
Enforce rigorous quality assurance standards into the team's development process.
Establish protocols to improve the zero-error rate.
Champion front-end design, UI/UX, and performance optimization standards across the team to maximize dashboard speed, readability, and overall user adoption.
Drive innovation within the BI stack by evaluating and recommending new tools and technologies that will enhance our analytical capabilities and efficiency.
Serve as the primary, trusted go-to resource for the Senior Leadership Team for unbiased, fact-based analysis and recommended actions.
Rapidly respond to high-priority business inquiries, consolidating complex findings into concise, executive-ready briefs that guide strategic decision-making.
Translate complex technical details and data performance trends into clear, executive-ready presentations, delivering insights with high business context.
Partner with cross-functional business leaders to gather requirements, scope deliverables, and translate strategic goals into technical roadmaps.
Partner with Analytics and Data Science teams, advising on how predictive models and advanced metrics can be effectively integrated into standard reports.

Requirements

Bachelor’s degree in Mathematics, Business Analytics, Computer Science or a similar quantitative/quantitative-business field.
5–7+ years of hands-on experience in Business Intelligence, Data Analytics, or a similar analytical field.
At least 2+ years in a leadership or people-management role.
Strong preference for candidates with omnichannel retail industry experience and a solid understanding of retail performance metrics.
Proven expertise in governing and scaling enterprise-level BI platforms.
MicroStrategy or Looker is highly preferred, Power BI or Tableau is an acceptable alternative.
Expert-level SQL skills for querying, data profiling, and verifying backend data structures.
Strong understanding of cloud data warehouse environments (e.g., Snowflake or BigQuery) to effectively collaborate with Data Engineering teams.
Familiarity with scripting languages such as Python, JavaScript (Google Apps Script), or VBA to supervise workflow automation, rapid report generation tools, or lightweight programmatic delivery systems (such as generating dynamic CSS/HTML reports).
Expert-level knowledge of Microsoft Excel and Google Sheets.
Proven ability to build, mentor, and inspire a technical team, encouraging professional development and keeping engagement.
Display deep intellectual curiosity, creativity, and a commitment to learning to solve critical business problems and push the boundaries of our capabilities.
Outstanding verbal and written communication skills; ability to easily explain technical BI architectures to non-technical business partners and influence strategic decisions.

Skills

Data Visualization
Mentoring Technical Talent
Retail Business Performance
BI Platform Governance
MicroStrategy
Looker
Power BI
Tableau
SQL
Cloud Data Warehouse Environments
Snowflake
BigQuery
Python
JavaScript
Google Apps Script
VBA
Microsoft Excel
Google Sheets
Leadership
Coaching
Analytical Mindset
Intellectual Curiosity
Communication
Influence

Location

Work Type

Full-time

Experience Level

5-7+ years
2+ years leadership

Education Level

Bachelor’s degree in Mathematics, Business Analytics, Computer Science or a similar quantitative/quantitative-business field.

Salary/Compensations

$117,400.00 - $194,400.00 / year

Benefits

Health benefits
Financial benefits
401K
Incentives
PTO

About the Company

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it.
We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between.
We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Equal Opportunity

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.