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About the Role
Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.
Responsibilities
- Performs Post Closing Customer Visits (PCCV) and other inspections as per departmental and Company standards.
- Completes work orders required to meet customer needs and provides on-site problem solving.
- Contacts and schedules appropriate subcontractors to perform work.
- Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
- Directs and supervises subcontractors to improve efficiency and workflow.
- Maintains service vehicle inventories including appropriate materials and equipment.
- Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
- Assists in special projects as requested and performs additional duties as required.
Requirements
- High school graduate with basic academic and practical skills.
- One to five years of related work experience and/or training.
- Related supervisory experience.
- Good knowledge of home building industry preferred within scope of customer service requirements and construction processes.
- Requires possession of a valid driver's license and a good driving record.
- Some exposure to undesirable environmental conditions with minimal health and safety risks.
- May at times require use of appropriate equipment and precautions.
Skills
- Computer
- Written & Verbal Communication
- Customer Service
- Customer Focus
- Approachability
- Listening
- Time Management
- Composure
- Conflict Management
- Perseverance
- Problem Solving
Experience Level
- 1-5 years related work experience
- Supervisory experience
Education Level
- High school graduate
Benefits
- Medical
- Dental
- Vision
- Paid time off
- Paid holidays
- Paid parental leave
- Traditional and Roth 401(k) options
- Profit sharing plan
- Employee stock purchase plan
- Employee home purchase plan
About the Company
- M/I Homes has been building new homes of outstanding quality and superior design for 50 years.
- Founded in 1976, M/I Homes has fulfilled the dreams of over 170,000 homeowners.
- M/I Homes has grown to become one of the nation’s leading homebuilders.
- M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets.
Equal Opportunity
- We are proud to be an EEO/AA employer M/F/D/V.
- We maintain a drug-free workplace and perform pre-employment substance abuse testing.