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About the Role
The Inside Sales Representative is responsible for proactive inside telephone or email sales and marketing efforts to increase profitable sales. This role involves establishing and maintaining customer relationships, processing quotes and orders, and prospecting for growth within the existing customer base.
Responsibilities
- Process telephone orders by quoting product prices, delivery specifications, and payment terms.
- Offer substitute products where appropriate.
- Assist outside sales personnel by processing priority transactions.
- Utilize company digital tools to sell, market, promote, and demonstrate products.
- Answer technical questions and increase business through product sales to new and existing customers.
- Prospect for new accounts within a specified geographical territory.
- Manage a defined customer base and establish and maintain customer relationships.
- Learn and evaluate customer operations to identify objectives, requirements, and preferences.
- Close orders and resolve customer issues promptly using root-cause analysis.
- Process product quotations/proposals and provide continuous follow-up.
- Gather and report information regarding the company, competitors, pricing, products, and market trends.
- Participate in product meetings, seminars, and training to enhance product knowledge.
- Pursue product applications utilizing personal knowledge, internal specialists, or other resources.
- Perform other duties as assigned.
Requirements
- 2+ years of customer service, sales, or electrical distribution experience.
- High School or GED required.
- Ability to handle basic/intermediate issues and problems.
- Basic/intermediate product and application knowledge essential.
- Ability to exhibit a positive, friendly, and helpful attitude with customers.
- Customer oriented and motivated.
- Excellent communication, presentation, organization, and problem-solving skills.
- Ability to prioritize and manage multiple tasks and deadlines.
- Excellent negotiation skills and interpersonal skills.
- Ability to drive decisions with influence.
- Highly self-motivated.
- Familiar with Microsoft Office.
- Familiar with relevant ERP systems and Customer Relation Management Tools (CRM).
- Ability to work overtime as needed.
Skills
- Customer service
- Sales
- Electrical distribution
- Communication skills
- Presentation skills
- Organization skills
- Problem-solving skills
- Negotiation skills
- Interpersonal skills
- Microsoft Office
- ERP systems
- CRM tools
Location
- Albany, NY
Work Type
- Full-time
- US – Full Time
Experience Level
- Early Professional
Education Level
- High School or GED
Salary/Compensations
- $24.00 to $28.00
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401K with Employer Match
- Paid vacation and sick time
- Paid company holidays plus flexible personal days per year
- Tuition Reimbursement
- Health & Wellness Programs
- Flexible Spending Accounts
- HSA Accounts
- Commuter Transit Benefits
- Pet Insurance
- Legal Assistance
- Critical Illness Insurance
- Home and Auto Insurance
- Employee Discount Programs
- Professional Training & Development Programs
- Career Advancement Opportunities
About the Company
- Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States.
- Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply.
- In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Equal Opportunity
- Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
- Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.