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About the Role

The Air Coordinator manages global air services operations, including ticketing, exchanges, refunds, and schedule changes. This role supports Sales and Private Group teams to increase air attachment and serves as the main contact for regional airline partners. Responsibilities include ensuring compliance with airline policies, providing after-hours emergency support, and improving operational efficiency through collaboration and process optimization.

Responsibilities

Manage global air services operations, including ticketing, exchanges, refunds, and schedule changes.
Process and issue all daily tickets.
Respond promptly to internal and external emails.
Stay informed of airline rules and regulations, ensuring compliance and resolving issues.
Support the Inside Sales team in promoting flight sales to increase attachment rates.
Serve as the primary contact for G Air matters, including the Internal Booking Engine and air project developments.
Provide occasional after-hours/weekend emergency support for urgent passenger changes.

Requirements

Minimum 1 year of experience in a fast-paced customer service and travel sales environment.
Advanced technical skills using the Amadeus Cryptic system (PNRs, Fares, Ticketing, Exchanges, Refunds across BSP/ARC).
Proficient in Microsoft Office (Word, Excel) and Google Workspace (Gmail/Drive).
Ability to quickly learn new internal booking software.
Excellent written and verbal communication skills in English.
Strong customer-service focus (internal and external).
Self-motivated with strong multi-tasking and prioritization skills.
Highly organized with sharp attention to detail.
Comfortable managing high-intensity, time-sensitive tasks and occasional mental fatigue.

Skills

Amadeus Cryptic system
Microsoft Office (Word, Excel)
Google Workspace (Gmail/Drive)
Customer service
Travel sales
Communication skills
Multi-tasking
Prioritization
Attention to detail

Location

Global

Work Type

Full-time
Hybrid

Experience Level

1+ year experience

Salary/Compensations

$41,000.00 - $52,500.00 CAD annually

Benefits

Competitive Total Rewards Package
Exclusive travel perks
Additional days off
Birthday off
Vacation time
Enhanced Parental Leave
Meaningful Employee Recognition Program
Learning and Growth Opportunities
Employee Resource Groups

About the Company

G Adventures is a leading small group travel company that believes travel changes people.
They focus on authentic experiences, avoiding cookie-cutter tours and large-scale tourism.
The company culture is built on belonging, encouraging employees to bring their authentic selves to work.
G Adventures offers opportunities for career growth and development within a passionate team.

Equal Opportunity

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
All qualified applicants will be considered.