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About the Role

We are seeking an Alterations Specialist to produce high-quality, altered merchandise within established timeframes. This role is vital for providing excellent customer service, building client relationships, and collaborating with the boutique team. CHANEL requires specialized skills for alterations due to intricate materials like chains, tweeds, and silks, demanding strong organization and attention to detail for accurate and efficient project execution. The Alterations Specialist will report to the Operations Manager.

Responsibilities

Uphold production standards to deliver the ultimate CHANEL experience to the client
Properly fit each garment with client(s) with the ability to alter a wide range of garments
Organize and maintain client owned pieces in line with CHANEL expectations
Ability to interact with clients to suggest styling and fitting advice
Maintain a up to date knowledge of the alteration techniques specific to CHANEL, including fabrication and styling of luxury garments
Ensuring that sewing machines and other equipment are in proper working order
Build positive team relationships throughout the boutique to inspire trust and teamwork
Altering or repairing clients' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams
Fitting garments on clients to determine how the alterations should be done
Constructing garments and other articles according to clients’ specifications and preferences
Labeling clients' garments and articles and recording the alterations required
Communicating with clients to determine their specifications, needs, and preferences
Using irons and pressing machines to erase the creases on garments and other articles

Requirements

Previous alterations experience in a luxury retail environment of a minimum 5 years of related experience preferred
Sound knowledge of various fabrics and sewing techniques
Ability to work under time constraints
Effective communication skills
Exceptional client service skills
Detail oriented
Ability to lift 15 lb.
A flexible schedule with the ability to work late nights, weekends, and some holidays
Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

Skills

Specialty alteration skills (leather, knits, double-face, beading, fine tailoring, buttonholes)
Strong attention to detail
Service minded
Team collaboration
Client interaction
Styling advice
Fitting advice
Alteration techniques specific to CHANEL
Fabrication knowledge
Styling of luxury garments
Sewing machine operation
Equipment maintenance
Hemming
Mending
Lengthening seams
Taking in seams
Letting out seams
Garment construction
Labeling garments
Recording alterations
Client communication
Ironing
Pressing

Location

Soho

Work Type

Full-time
Onsite

Experience Level

Minimum 5 years of related experience preferred

Education Level

Minimum High School Diploma

Salary/Compensations

$28.00 - $42.00

Benefits

Dedicated paid time off for wellbeing (Wellbeing Days in Retail)
Wellbeing fund
Parental leave
Fertility support
MilkStork
Care.com Membership
Generous paid time off policies (vacation, holiday, sick, volunteer days)
401K
Other incentives
Medical, dental, vision healthcare offerings
MDLIVE (virtual care)
One Medical
Flexible Spending Accounts (Health Care & Dependent Care)
Health Savings Account
Employee Assistance Program
Life insurance
Accidental Death & Dismemberment
Short Term Disability
Long Term Disability
Health Advocate
International Business Travel Accident & Medical
Commuter Transit & Parking

About the Company

CHANEL is focused on creating an inclusive culture that nurtures personal growth and collective progress, believing that individual uniqueness enhances team diversity, complementarity, and effectiveness.
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
CHANEL Mission 1.5° is our climate action plan, focused on transforming the business in line with the Paris Agreement to limit global temperature increase to 1.5 degrees Celsius.
We are committed to extending our legacy of cultural engagement through global support of art and culture institutions.
Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny, impacting over a million women and girls in its first 10 years.

Equal Opportunity

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.
We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer through CHANEL Community.
CHANEL also matches employee donations to select charitable organizations.
Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.