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About the Role

This is an opportunity to make a direct impact on the future of transportation by joining our Remote Assistance team, monitoring autonomous vehicles and providing remote assistance.

Responsibilities

• Monitor assigned autonomous vehicles using the Remote Command (RC) interface and multiple live camera feeds.
• Assess dynamic driving situations and provide remote assistance when appropriate using system tools.
• Document interventions, operational events, and observations in real time using Notion, Google Sheets, and other operational platforms.
• Perform post-trip reviews to identify anomalies and improvement opportunities.
• Participate in Root Cause Analysis (RCA) sessions to investigate incidents and contribute to our growing edge-case knowledge base.
• Track operational performance metrics and support continuous process improvement.
• Deliver detailed shift handoffs to ensure seamless 24/7 fleet operations.
• Collaborate closely with engineering and operations teams to improve fleet safety, efficiency, and reliability.

Requirements

• 1+ year of experience in a live operations environment such as: Autonomous vehicle fleet operations, Teleoperations, Dispatch, Systems monitoring, Security operations, Network Operations Center (NOC), or Similar real-time operational roles.
• Experience troubleshooting technical issues and documenting escalations.
• Comfortable monitoring multiple live video feeds and system dashboards simultaneously.
• Experience using Jira, YouTrack, or similar ticketing systems.
• Basic understanding of U.S. traffic laws and right-of-way rules.
• Clean driving record.
• Strong written communication, organization, and documentation skills.
• Ability to remain calm and make sound decisions in high-pressure situations.

Skills

• Remote Assistance (RA) or TeleOps operations
• Autonomous vehicles or robotics
• Transportation technology
• AV data annotation, triage, or AI training workflows
• Robotics, automotive/EV systems, avionics, IT/network operations, or military UAV operations
• Root Cause Analysis (RCA) or incident post-mortem reviews
• Competitive or PC gaming
• Analyzing complex situations
• Problem-solving in real time
• Detail-oriented
• Documentation
• Autonomous vehicle technology
• Prioritizing safety
• Independent work
• Fast-paced operational environment

Location

• Remote

Work Type

• Full-time
• 1st shift- 6am - 2pm
• 2nd shift- 2:30pm - 11pm

Experience Level

• 1+ year of experience in a live operations environment

Salary/Compensations

• $24 - $25 per hour

Benefits

• Be at the forefront of autonomous vehicle technology.
• Make real-time decisions that directly contribute to fleet safety.
• Work alongside engineers and operations experts solving cutting-edge challenges.
• Gain experience with advanced robotics, AI, and autonomous systems.
• Join a team that values continuous learning, collaboration, and operational excellence.