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About the Role
Shape the future of Life & Pensions through strategic transformation and innovation. This role blends strategic leadership, delivery, and hands-on consulting across digital transformation, data, regulatory change, customer transformation, and AI-enabled business transformation. Collaborate with clients and internal teams to align business and technology priorities while expanding Capco's Life & Pensions consulting practice. Encourage responsible use of approved AI tools and AI-enabled workflows to improve delivery quality, accelerate insight, and enhance client outcomes, applying appropriate human judgement and governance.
Responsibilities
- Deliver complex change and transformation programmes across the Life & Pensions sector, using AI-enabled approaches where appropriate to improve efficiency, insight, and delivery quality.
- Support initiatives across digital transformation, customer experience, data, regulatory change, AI, and agile ways of working.
- Engage senior client stakeholders, coordinate multidisciplinary teams, and ensure successful value delivery, embedding responsible AI practices and appropriate governance throughout delivery.
- Support business development activities, contributing to client growth and account development, including identifying opportunities where AI can create measurable business value.
- Build trusted partnerships with clients, vendors, and internal stakeholders across business and technology domains, encouraging practical adoption of AI-enabled ways of working aligned to client objectives.
Requirements
- Proven experience of consultancy within the Life & Pensions sector.
- Strong track record delivering large-scale transformation programmes and complex change initiatives.
- Deep knowledge of Life & Pensions operations, including policy administration, customer servicing, digital enablement, data governance, target operating model design, and an understanding of how AI can enhance business and technology transformation.
- Excellent stakeholder management, influencing, and relationship-building skills, with the ability to support senior leaders in the responsible adoption of AI where appropriate.
- Experience of generating revenue within a consulting environment, while developing and managing senior client relationships, along with curiosity to explore approved AI tools and automation to improve delivery, productivity, and insight.
Skills
- AI
- Generative AI
- Agentic AI
- Automation
- AI-enabled workflows
- Financial Services
- Agile transformation
- Product ownership
- UK Life & Pensions regulation
- AI governance
- Target operating model design
Location
- London
Work Type
- Hybrid
- Permanent
Experience Level
- Managing Principal Consultant
Benefits
- Discretionary bonus
- Competitive pension
- Health insurance
- Life insurance
- Critical illness cover
- Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
- Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
- Eight complimentary backup care sessions for emergency childcare or elder care
- Five weeks of annual leave with the option to buy or sell holiday days
- Minimum 40 hours of training annually through workshops, certifications and e-learning
- Assigned Business Coach from Day One
- Convenient online GP services
- Gympass (Wellhub)
- Travel insurance
- Tastecard
- Season ticket loans
- Cycle to Work
- Dental insurance
About the Company
- Deliver strategic transformation programmes for leading global financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting environment where your ideas and expertise make a real difference.
- Access continuous learning, professional development, and industry-recognised certifications to support your career growth.
- Build your career alongside experts in strategy, transformation and financial services.
- Help shape the future of transformation across Financial Services through innovation, digital capabilities, and AI-enabled ways of working.
Equal Opportunity
- We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we'll be happy to help.
- We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.