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About the Role
As a Customer Support Agent at Bits, you will provide support across various channels to aid customers in their credit building journey, addressing confusion and stress around credit.
Responsibilities
- Engage with customers through email, phone and live chat, providing prompt and accurate responses
- Assist customers with inquiries, troubleshoot issues, and provide product information
- Educate customers on our services and assist with account-related inquiries and updates
- Document customer interactions and update customer records with accurate information
- Follow company guidelines and procedures to ensure consistent and quality customer service
- Collaborate with cross-functional teams to address customer needs and escalate issues when necessary
Requirements
- 2-7 years of experience in customer support, ideally at a tech company
- Previous customer service experience, preferably in a live chat & email support role
- Excellent written communication skills with a strong command of grammar and spelling
- Ability to show empathy for the customer and understand their stressful environment
- Ability to multitask and respond to live chat inquiries in a timely manner
- Strong problem-solving and critical thinking abilities
- Customer-focused mindset with a positive and empathetic approach
- Proficient in typing and navigating computer systems
- Knowledge of financial services and products is a plus
- Availability to work on weekends is preferred but not compulsory
Skills
- Live chat support
- Email support
- Typing
- Computer systems navigation
- Problem-solving
- Critical thinking
- Written communication
- Empathy
Location
- Camden Town, London
Work Type
- On-site (4 days a week minimum)
Experience Level
- Senior
Education Level
- High school diploma or equivalent
Salary/Compensations
- Competitive salary
Benefits
- Hardware of your choosing
- 28 holidays a year pro rata, including public holidays
About the Company
- Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals overlooked by traditional lenders.
- Innovative approach has quickly gained traction, serving over 800,000 customers across the UK.