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About the Role
Brex is seeking a Manager, Banking Operations to lead a team responsible for managing money movement through the platform. This role involves coaching analysts, enhancing judgment and documentation standards, and building operational rhythms for a critical monitoring function. The position operates at the intersection of product, design, engineering, and customer success, focusing on payment monitoring across various rails and driving AI adoption to improve efficiency and control.
Responsibilities
- Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
- Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
- Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
- Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
- Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
- Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
- Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.
Requirements
- 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
- 2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams.
- Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments.
- Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
- Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
- Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes.
- Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
- A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.
Skills
- AI tools (Claude, Hex, Granola, Glean)
- Payment monitoring (Fedwire, SWIFT, ACH, checks, stablecoins)
- Risk assessment
- Cross-functional partnership
- Communication (written and verbal)
- Operational discipline
- Data analysis
- Automation
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- Manager
Salary/Compensations
- USD $119,328 - $149,160
About the Company
- Brex is an intelligent finance platform that enables companies to spend smarter and move faster in over 200 markets.
- Brex combines global corporate cards and banking with intuitive spend management, bill pay, and travel software.
- Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks.
- Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
- Brex is committed to building a diverse team and inclusive culture.
- Brex is a wholly owned subsidiary of Capital One, N.A.
Equal Opportunity
- We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.