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About the Role
The Product Manager is responsible for the strategic direction, adoption, and continuous improvement of critical technology platforms. This role ensures platforms deliver measurable business value while supporting the company's overall market strategy by serving as the voice of the customer and business within the product development process.
Responsibilities
- Define and communicate the vision, roadmap, strategic objectives, and release plans for assigned products.
- Partner with Engineering leadership to align delivery plans, release schedules, and technical priorities.
- Prioritize features, enhancements, and technical investments based on business value, customer feedback, operational needs, and technical considerations.
- Balance competing priorities and make informed trade-off decisions that maximize business value.
- Lead and develop a small product team, including direct supervision of assigned Product Specialists and leadership of cross-functional, matrixed resources.
- Build a collaborative team culture focused on customer value, accountability, continuous improvement, and business partnership.
- Coordinate priorities and work across direct reports and matrixed resources to deliver product objectives.
- Own the business success of assigned products by ensuring they deliver measurable value to users and support strategic business objectives.
- Define, monitor and communicate key performance indicators including adoption, utilization, customer satisfaction, operational efficiency, and other business outcomes.
- Analyze product performance, identify opportunities and risks, and recommend investments that improve business value, reliability and user experience.
- Serve as the primary liaison between business stakeholders, customers, and technology teams, translating business needs and customer feedback into product priorities.
- Partner with Sales, Operations, Customer Support, and other business functions to ensure assigned products support evolving business requirements and customer expectations.
- Support customer onboarding, major implementations, and escalated product issues by coordinating cross-functional teams and ensuring effective communication.
- Guide product releases and strategic initiatives from concept through implementation, validating that delivered capabilities meet business requirements and intended outcomes.
- Identify and champion improvements that increase the value, usability, and effectiveness of assigned products.
- Promote integration, automation, and continuous improvement across assigned platforms to improve operational efficiency and user experience.
Requirements
- Experience managing software products or digital platforms in a B2B environment.
- Demonstrated ability to translate business needs into actionable product requirements.
- Strong collaboration and stakeholder management skills.
- Experience working with Agile product development teams.
- Comfortable using data and customer feedback to prioritize product investments.
- Highly motivated self-starter who can work with minimal supervision and inspire teams.
- Goal oriented and action-focused, pragmatic and self-disciplined.
- Excellent verbal, written and presentation skills.
Skills
- Product Strategy
- Roadmap Development
- Agile Methodologies
- Stakeholder Management
- Customer Feedback Analysis
- Data Analysis
- Distribution
- Supply Chain Management
- Inventory Management
- eCommerce Platforms