Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Manager – D365 ERP Operations Implementation Architect within Crowe's Microsoft Business Applications practice, you will lead the design and delivery of Microsoft Dynamics 365 ERP Operations solutions, driving operational excellence and business transformation for clients. This client-facing role requires a blend of functional and technical expertise, consulting skills, and the ability to architect enterprise solutions, lead teams, and advise clients throughout the project lifecycle.

Responsibilities

Lead the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client business objectives and industry best practices.
Design comprehensive solution architectures including system integrations, data management, and application security.
Configure D365 ERP Operations modules including Sales, Purchasing, Inventory Management, Warehouse Management, Production, Planning, Product Information Management, Asset Management, and additional operations and supply chain capabilities.
Develop functional solution designs for system enhancements and customizations across operations and logistics processes.
Analyze and optimize business processes to maximize the capabilities of Microsoft Dynamics 365 ERP.
Partner with executive stakeholders and business users to understand operational requirements and translate them into scalable ERP solutions.
Lead requirements gathering workshops and develop functional specifications, business scenarios, and solution documentation.
Serve as a trusted advisor throughout implementation, providing functional and technical guidance while building strong client relationships.
Support organizational change by developing training materials, conducting user training, and driving user adoption.
Lead solution testing, quality assurance, and validation activities through comprehensive test plans, test cases, and execution.
Produce high-quality functional documentation, business process documentation, design specifications, and testing artifacts.
Manage project deliverables, identify implementation risks, and proactively communicate mitigation strategies to project leadership.
Collaborate with project managers, developers, business analysts, change management professionals, and cross-functional delivery teams to ensure successful implementations.
Mentor and develop consultants by sharing technical knowledge, best practices, and implementation experience.
Stay current on Microsoft Dynamics 365 ERP innovations, emerging technologies, and industry trends.
Help shape the practice's ERP strategy by identifying new service offerings and technology opportunities.
Support business development efforts by identifying client opportunities, contributing to proposals, participating in sales pursuits, and helping develop go-to-market strategies.
Collaborate with Microsoft, third-party vendors, and strategic partners to deliver integrated client solutions.

Requirements

Bachelor's degree
Microsoft Dynamics 365 certification relevant to ERP Operations or Supply Chain Management required. Candidates who have earned an MBA, JD, PhD, or Master's degree in Supply Chain Management may substitute the certification requirement.
7+ years of experience implementing Microsoft Dynamics 365 ERP Operations (Finance & Supply Chain Management) or equivalent ERP solutions.
Experience leading full lifecycle ERP implementations from solution design through deployment and post-go-live support.
Deep functional expertise across supply chain and operational business processes including procurement, inventory, warehousing, manufacturing, production, planning, and asset management.
Experience designing ERP solution architecture including integrations, data management, and security.
Experience developing functional requirements, solution designs, testing strategies, and implementation documentation.
Strong client-facing consulting, communication, facilitation, and presentation skills.
Demonstrated experience leading project workstreams and mentoring implementation teams.
Ability to travel as client engagements require.
Uphold Crowe’s values of Care, Trust, Courage, and Stewardship.
Act ethically and with integrity at all times.

Skills

Microsoft Dynamics 365 ERP Operations
Solution Architecture
Implementation Delivery
Client Engagement
System Integrations
Data Management
Application Security
D365 ERP Operations module configuration (Sales, Purchasing, Inventory Management, Warehouse Management, Production, Planning, Product Information Management, Asset Management)
Functional Solution Design
Business Process Analysis and Optimization
Requirements Gathering
Functional Specifications
Business Scenarios
Solution Documentation
Organizational Change Management
User Training
User Adoption
Solution Testing
Quality Assurance
Validation
Test Plans
Test Cases
Functional Documentation
Business Process Documentation
Design Specifications
Testing Artifacts
Project Deliverable Management
Risk Mitigation
Cross-functional Team Collaboration
Mentoring
Technical Knowledge Sharing
Best Practices
Implementation Experience
Microsoft Dynamics 365 Innovations
Emerging Technologies
Industry Trends
ERP Strategy
Service Offerings
Technology Opportunities
Business Development Support
Proposal Development
Sales Pursuits
Go-to-Market Strategies
Collaboration with Microsoft, third-party vendors, and strategic partners
Azure integration services
Power Platform
Dataverse
Data Migration Strategies
Enterprise Integration Patterns
ERP Security Architecture
Large, complex enterprise transformation initiatives
Consulting
Team Leadership
Talent Development

Work Type

Client Engagements

Experience Level

Manager
7+ years of experience implementing Microsoft Dynamics 365 ERP Operations
Experience leading full lifecycle ERP implementations
Demonstrated experience leading project workstreams and mentoring implementation teams.

Education Level

Bachelor's degree
MBA
JD
PhD
Master's degree in Supply Chain Management

Salary/Compensations

$103,200.00 - $210,900.00 per year

Benefits

Comprehensive total rewards package
Career Coach guidance
Inclusive culture that values diversity

About the Company

Crowe is one of the largest public accounting, consulting and technology firms in the United States.
Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services.
Crowe is recognized by many organizations as one of the country's best places to work.
Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world.
The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Equal Opportunity

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.