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About the Role
ENT and Allergy Associates, LLP is seeking a self-motivated, people-friendly full-time Allergy Administrative Assistant/Authorization Specialist for our Wall Street and Brooklyn Heights offices. This role provides administrative support to other medical personnel, supporting day-to-day operations by performing administrative tasks and ensuring high-quality customer service for our patients.
Responsibilities
- Obtain, review, and input insurance authorization and referrals prior to patient services.
- Monitor and track patient authorizations.
- Inform offices of the status of authorizations, including expired dates.
- Work with patients to educate them on their benefits information.
- Explain to patients why some services are covered and some are not.
- Help patients understand deductibles, co-insurance, and copays.
- Accept, handle, and process incoming patient telephone inquiries using appropriate customer service skills, clarify and validate patient inquiries, questions, or complaints.
- Enter data in the Electronic Health Records.
- Act as a liaison between the patients, physicians, insurance companies, and specialty pharmacies.
- Assist office with tasks and patient calls.
- Perform other duties as assigned.
Requirements
- Experience working with insurance companies.
- Knowledge of different types of coverage and policies.
- Strong computer and data entry skills.
- Empathy and compassion to give support to patients.
- Attention to detail and problem-solving skills.
- Customer service skills and telephone etiquette.
- Professional demeanor and appearance.
- Preference for candidates with at least one or two years working in a healthcare or billing setting.
- Working knowledge of medical terminology, CPT codes, and ICD-10 is a plus.
Skills
- Customer service
- Data entry
- Problem-solving
- Telephone etiquette
Location
- Wall Street
- Brooklyn Heights
Work Type
- Full-time
Experience Level
- 1-2 years in healthcare or billing setting (preferred)
Education Level
- High school diploma or GED
Salary/Compensations
- $21/hr
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid long-term disability
- Flexible Spending Account (FSA)
- Company-paid life insurance
- Voluntary life insurance
- 401(k)
- Pet insurance
About the Company
- ENT and Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians practicing across 70+ clinical locations in New York, New Jersey, Pennsylvania, and Texas.
- Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, delivering the highest level of expertise and care to patients of all ages.
- Our comprehensive services include: Adult and Pediatric ENT and Allergy, Voice and Swallowing, Advanced Sinus and Skull Base Surgery, Facial Plastics and Reconstructive Surgery, Treatment of Inner Ear Disorders and Dizziness, Asthma-related services, Diagnostic Audiology and Hearing Aid Dispensing, Sleep and CT Services.
- ENTA is affiliated with some of the most prestigious medical institutions in the world.
- Each year, ENTA physicians are recognized as “Top Doctors” by Castle Connolly, reflecting our strong commitment to exceptional patient care and clinical excellence.
Equal Opportunity
- ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.