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About the Role

ING is seeking a highly organized, persistent, and delivery-oriented Infrastructure Project Manager to support a strategic, business-wide initiative in the United States. This role will translate agreed direction into clear actions, owners, milestones, dependencies, and decisions, and actively drive delivery across locally and globally distributed infrastructure teams, with a key priority on coordinating infrastructure and connectivity work supporting the evolution of ING’s U.S. payments capabilities.

Responsibilities

Act as the execution lead for priorities established by the Head of Infrastructure, Americas, converting direction and technical decisions into actionable delivery plans.
Create and maintain workplans, milestones, owners, dependencies, decision points, risks, issues, and target dates across assigned infrastructure initiatives.
Proactively follow up on actions and deliverables across local and global infrastructure teams, sustain momentum, and escalate stalled decisions or missed commitments with clear impacts and options.
Coordinate end-to-end infrastructure delivery for the U.S. payments-connectivity scope, including dependencies across central payments technology, connection hubs, hosting, network, cloud, cybersecurity, environments, testing, operational readiness, and handover.
Support delivery planning for the hosting and connectivity direction selected by infrastructure leadership, including public cloud, connection-hub locations, and controlled local hosting or data-center solutions where required.
Organize working sessions, accurately document decisions and actions, confirm accountable owners, and follow through to closure.
Maintain an integrated critical path and identify where global approvals, engineering capacity, vendor delivery, control requirements, or technical decisions may affect initiative timelines.
Coordinate infrastructure testing, connectivity validation, resilience and recovery testing, security validation, production-readiness reviews, cutover planning, and operational handover.
Help define and document local and global support responsibilities, including service ownership, monitoring, access, change, incident, vendor, and escalation arrangements.
Drive infrastructure-related technology-readiness and remediation actions by organizing work, identifying required subject-matter experts, tracking documentation and evidence needs, and escalating impediments to the appropriate decision-makers.
Connect infrastructure delivery activities with broader technology-readiness commitments so that build decisions, controls, documentation, and regulatory-readiness outcomes remain aligned.
Maintain clear, traceable records of requirements, decisions, approvals, plans, test results, control evidence, and handover materials.
Provide concise status reporting to Infrastructure and initiative leadership, clearly distinguishing completed work, current priorities, overdue actions, critical dependencies, decisions required, and support needed.
Support additional U.S. Infrastructure priorities where strong project organization and cross-team follow-through can relieve delivery pressure and improve execution.

Requirements

7+ years of project or program management experience delivering complex technology initiatives in a large, matrixed organization.
Demonstrated ability to create structure from ambiguity and translate broad objectives into practical plans, owners, milestones, and follow-up routines.
A persistent, action-oriented delivery style with a track record of driving commitments, surfacing blockers, and moving work to closure across teams without direct reporting authority.
Strong dependency, critical-path, RAID, decision-log, action-tracking, and governance-management skills.
Ability to facilitate technical working sessions, capture decisions accurately, ask clarifying questions, and translate technical discussions into executable actions.
Strong stakeholder management across local and global teams, including the confidence to challenge constructively and escalate when progress is at risk.
Clear written and verbal communication, including concise reporting for senior technology stakeholders.
Strong documentation discipline and the ability to maintain traceable, review-ready project records.
Comfort operating in a regulated financial-services or similarly controlled environment.
Working knowledge of project delivery and collaboration tools such as Azure DevOps/Boards, Jira, ServiceNow, Confluence, SharePoint, or comparable platforms.
Experience managing infrastructure, network, cloud, datacenter, platform, connectivity, or operational-resilience projects.
Sufficient infrastructure fluency to understand dependencies, challenge timelines, and coordinate technical subject-matter experts without serving as the solution architect or engineer.
Experience coordinating globally distributed infrastructure or engineering teams in a matrixed operating model.
Experience delivering technology initiatives involving regulatory, audit, control-remediation, documentation, or evidence requirements.
Familiarity with FFIEC, NYDFS, NIST, ISO 27001, or comparable technology-control frameworks.
Experience with payments infrastructure, clearing networks, central-bank connectivity, or other highly controlled external connectivity is advantageous but not required.
Relevant project-management certification such as PMP, PgMP, PRINCE2, or equivalent practical experience.

Skills

Project management
Program management
Infrastructure delivery
Payments capabilities
Connectivity
Public cloud
Cloud hosting
Data center solutions
Technology readiness
Remediation activities
Process coordination
Control management
Documentation
Operational readiness
Stakeholder management
Risk management
Issue resolution
Dependency management
Critical path analysis
RAID logs
Decision logging
Action tracking
Governance management
Technical working sessions
Communication
Documentation discipline
Azure DevOps/Boards
Jira
ServiceNow
Confluence
SharePoint
Network management
Cloud computing
Data center operations
Platform management
Operational resilience
Global team coordination
Regulatory compliance
Audit support
FFIEC
NYDFS
NIST
ISO 27001
Payments infrastructure
Clearing networks
Central-bank connectivity
PMP
PgMP
PRINCE2

Location

New York

Work Type

Hybrid
Contractor

Experience Level

7+ years of project or program management experience

Salary/Compensations

$112-138 per hour

About the Company

In the Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.
ING fosters a culture where individuality is encouraged, creating a fun, friendly, and supportive environment where employees can be themselves.
The company empowers individuals to take risks, think differently, own their work, and achieve great things, with ample opportunities for career growth through its global network.
ING Americas operates on a hybrid work model, offering flexibility between in-office and remote work, with arrangements varying by business area.
ING Bank does not hold a commercial banking license in the U.S. and therefore cannot conduct commercial banking business there. Through its subsidiary ING Financial Services LLC and affiliates, it provides wholesale products like commercial lending and financial markets services.

Equal Opportunity

ING is a committed equal opportunity employer.
We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.
We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities.
Come as you are.