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About the Role
The Data Analytics Analyst/Manager for the Cloud Success Insights Team is responsible for delivering data-driven actionable insights and strategic recommendations to empower Cloud Leaders. This role involves dedicated analytics support to a specific cloud team through collaboration with various teams within CSG. The role requires versatility in tackling diverse problem statements, including in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation, with a proactive attitude towards new challenges. This is a high-visibility individual contributor role that delivers business impact and requires timely responses to senior leaders, sometimes necessitating flexible working hours.
Responsibilities
- Providing dedicated analytics support to a specific cloud team
- Collaborating with different teams within CSG
- Demonstrating versatility in tackling a diverse range of problem statements
- Performing in-depth analysis
- Strategic planning
- Forecasting
- Data visualization
- Effective presentation
- Maintaining a proactive attitude towards embracing new challenges
- Providing timely responses to questions raised by senior leaders
- Working outside standard hours when required
Requirements
- Must be a U.S. Citizen operating on U.S. Soil
- Ability to meet customer and government screening standards
- Must pass a Criminal Justice Information Services screening with fingerprint scan
- Citizenship will be verified through two REAL ID Act documents
- Degree or equivalent proven experience required
- Experience will be evaluated based on core competencies (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience)
- A bachelors or Masters in Computer Science or related field with 8+ years (for Lead) experience, preferably in a data analytics team
- Extensive experience in writing complex database queries in SQL
- Expert in one or more popular viz tools (Tableau, Power BI etc)
- A curious mindset that enables to dive deep & fetch insights
- Excellent skill of preparing Exec level stories
- Demonstrated experience of creating & presenting data/dashboards/analysis to the leadership team
- Ability to explain complex analytical concepts to executives
- Ability to quickly learn new tools within Analytics space
- An awesome team-player and someone who junior analysts can look up to
- Assume responsibility for assigned projects from start to finish
- Stakeholder Management
Skills
- SQL
- Tableau
- Power BI
- Data Analysis
- Data Interpretation
- Storytelling
- Presentation
- Data Preparation
- Data-engineering
- Advanced analytics
- Predictive modelling
- Machine learning
- Python
- R
- Salesforce Product Certification
Location
- U.S. Soil
Work Type
- Full-time
Experience Level
- 8+ years (for Lead)
Education Level
- Bachelors or Masters in Computer Science or related field
- Degree or equivalent proven experience
Salary/Compensations
- $99,400 - $186,300 annually
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Salesforce is leading workforce transformation in the agentic era.
- Agentforce is the future of AI.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all.
- Salesforce aims to lead the path to equality by creating a workplace that’s inclusive and free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.