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About the Role

The Senior Client Development Manager will play a leading role in growing Ticketmaster's client base by identifying and converting new business opportunities across a wide range of live entertainment sectors. This position requires a seasoned, well-connected professional who is comfortable presenting to a board of directors and building relationships on the ground. The role involves working with existing clients to ensure they maximize their use of Ticketmaster's offerings and requires active industry presence through client visits and event attendance.

Responsibilities

Serve as a key driver of new business, identifying opportunities, assessing viability, formulating proposals, negotiating terms, and finalizing deals.
Develop and manage a diverse pipeline across multiple entertainment sectors, understanding unique commercial needs.
Evaluate client needs and recommend appropriate ticketing solutions, managing the process from pitch to handover.
Demonstrate detailed knowledge of Ticketmaster's product and technology offering, including data analytics and marketing reach.
Maintain industry presence by attending conferences, networking events, and client occasions to build reputation and develop leads.
Collaborate with line manager to identify and follow up on prospects, maximizing revenue from new and existing clients.
Own the transition from contract signing to onboarding and first sale, coordinating with clients and internal teams.
Work closely with cross-functional teams (product, marketing, operations, client services) to deliver on client objectives.
Ensure client satisfaction and maximize revenue by working across departments for smooth client business operations.
Collaborate with the UK B2B Marketing Manager to create tailored sales and marketing materials.
Meet targets for new business, client renewals, and adoption of ancillary products.
Maintain accurate records, provide reporting to senior management, and log all activity in Salesforce.
Contribute to internal business reviews with updates on clients and sectors.
Immerse in the wider Ticketmaster business and speak authoritatively about products, technology, and services.
Forge and develop strategic partnerships with affiliates, content producers, media partners, and other relevant businesses.
Travel as required to meet business needs and commitments.

Requirements

Proven, demonstrable experience in business development or sales within the live entertainment or ticketing industry.
Established network of relationships across one or more relevant sectors.
Comfortable operating across a broad and varied client landscape, adapting commercial approach.
Strong commercial mindset, including ability to interrogate RFPs, build deal models, and navigate complex negotiations.
Proven track record of meeting and exceeding revenue targets in a competitive, fast-paced environment.
Excellent communication and presentation skills, with confidence to represent Ticketmaster at high levels.
Skilled multi-tasker, capable of managing a varied pipeline of opportunities simultaneously.
Proficiency in PowerPoint and Excel is essential.
Strong working proficiency with AI tools for prospect research, sales material enhancement, market analysis, and improving commercial outputs.
Salesforce experience is desirable.

Skills

Business Development
Sales
Live Entertainment Industry Knowledge
Ticketing Industry Knowledge
Relationship Building
Commercial Acumen
Proposal Development
Negotiation
Pipeline Management
Client Needs Assessment
Product Knowledge
Technology Offering Knowledge
Data Analytics
Marketing Reach
Industry Presence
Networking
Lead Generation
Revenue Maximization
Client Onboarding
Cross-functional Collaboration
Client Satisfaction
Sales and Marketing Material Creation
Target Achievement
Reporting
Salesforce
AI Tools Proficiency
PowerPoint
Excel
Communication Skills
Presentation Skills
Public Speaking
Thought Leadership
Multi-tasking
Organizational Skills
Time Management
Strategic Partnership Development

Location

London, UK

Work Type

Permanent
Full-Time

Experience Level

Senior

About the Company

Ticketmaster is part of Live Nation Entertainment, the world's largest live entertainment company.
Ticketmaster's vision is to connect people around the world to the live events they love.
Ticketmaster is the world's largest ticket marketplace and a leading global provider of enterprise tools and services for the live entertainment business.
The company culture is driven by passion for Live, accessible leaders, attentive managers, and enthusiastic teams.
Company values include Reliability, Teamwork, Integrity, and Belonging.

Equal Opportunity

Working in an inclusive environment and encouraged to bring your whole self to work.
Support to successfully balance work and homelife.
Encouragement for professional and personal aspirations, new experiences, and learning from colleagues.
Talent is valued, and applications are encouraged from people irrespective of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.