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About the Role

The Housekeeping Supervisor is responsible for ensuring the quality of cleaning and servicing for all guest rooms and public rooms in the hotel, in the absence of the Executive Housekeeper. Leadership, problem-solving, and decisiveness are critical for success in this role. This role reports directly to the Executive Housekeeper.

Responsibilities

• In the absence of the Housekeeping Manager, you are responsible for the day-to-day operation of the Housekeeping Department
• Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service
• Conduct guest room and public area inspections
• When required, in the absence of adequate staffing levels, you will be required to clean rooms
• Scheduling for Room Attendants, Public Area cleaners and Laundry staff in the absence of the HM and HS
• Perform closing Supervisory duties in the absence of the HM and HS
• Maintain proper lost and found procedures
• Ensure Sandman Hotels, Inns & Suites policies and procedures are followed

Requirements

• Fast paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling.
• Superior time management and organizational skills
• Strong interpersonal skills with an emphasis on leadership ability
• Positive attitude, pleasant personality, and a strong ability to motivate, train, develop and guide a team
• Knowledge of computers including MS Word, Excel and Internet
• Knowledge of health and safety standards
• Minimum 3 years housekeeping experience
• Knowledge of laundry operations
• Must be legally entitled to work in Canada

Skills

• Excellent customer relations
• Time-management skills
• Adaptable to change
• Able to handle multiple priorities under pressure
• Eager and focused to exceed guest expectations

Location

• Canada

Work Type

• Full Time
• Onsite

Experience Level

• Minimum 3 years housekeeping experience

Benefits

• Competitive employee compensation package
• Diverse employee schedules
• Internal corporate career advancement
• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

About the Company

• Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.
• Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.
• As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
• We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests.
• We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
• At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences.

Equal Opportunity

• As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.
• Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
• Accommodations are available at any stage of the recruitment process upon request.