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About the Role
As Cluster Hotel Manager for Northern Europe, you will be the connecting force between hotels across the region, leading one hotel as a host while overseeing the performance and seamless operation of others. You will combine strategic thinking with a passion for hospitality and continuous development.
Responsibilities
- Be the go-to person for Ruby Zoe in London, serving as the primary contact for your team, guests, and external partners.
- Represent Ruby Zoe, Ruby Lucy, Ruby Stella, Ruby Molly, and Ruby Frida, collaborating closely with Hotel Managers and staying connected with on-site teams.
- Build high-performing teams through recruitment, onboarding, and development at Ruby Zoe, fostering a positive culture across the cluster.
- Lead by example, actively participating as part of the team and being ready to assist with operations.
- Monitor financial performance, ensuring budgets are met, forecasts are accurate, and costs are controlled across the cluster.
- Identify opportunities for continuous improvement, driving performance and strategic planning.
- Uphold the Ruby Spirit, ensuring consistency in style, quality standards, and the Lean Luxury philosophy across all cluster hotels.
Requirements
- Several years of experience in an operational leadership role within the lifestyle hotel or hospitality industry.
- Strong commercial acumen.
- Solid knowledge of POS and PMS systems (Opera Cloud is a plus).
- Inspiring and charismatic leadership style, with the ability to motivate people while remaining approachable, authentic, and hands-on.
- Natural host with excellent communication skills, capable of building genuine connections.
- Willingness to lead by example and be actively involved in operations.
- Fluent in English; proficiency in any additional European language is a bonus.
Skills
- Operational leadership
- Hospitality management
- Commercial acumen
- POS systems
- PMS systems
- Team building
- Recruitment
- Onboarding
- People development
- Financial management
- Budgeting
- Forecasting
- Cost control
- Process improvement
- Strategic planning
- Communication skills
- Interpersonal skills
Location
- London, UK
- Dublin, Ireland
- Stockholm, Sweden
- Northern Europe
Work Type
- Full-time
- Hybrid
Experience Level
- Several years of experience in operational leadership
Benefits
- Bring your personality to work, including potential for new tattoos, piercings, or hair color.
- Team events and social gatherings.
- F&B credit.
- Support for sports programs.
- Staff rates for hotels (for employee and travel buddy).
- Mobility allowance.
- Talent scouting bonus.
- Individual bonus agreement.
- Training, coaching, and mentoring opportunities.
- Opportunities for growth and development.
About the Company
- Ruby Hotels is a fast-growing hospitality group with hotels and workspaces in exciting European locations and more under construction.
- We operate with a Lean Luxury philosophy, offering a contemporary and affordable form of luxury.
- We believe in creating hotels and workspaces with character and soul.
- We are looking for great personalities who will help us achieve our goals.
Equal Opportunity
- We believe in inclusivity and respect for all individuals, regardless of sexual orientation, gender identity, heritage, culture, religion, or worldview.
- We do not tolerate racism, sexism, heterosexism, antisemitism, or any other form of discrimination.