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About the Role
As the Leasing & Marketing Team Leader, you will assist the Community Manager in maintaining all aspects of property operations, with a focus on leasing, marketing, resident relations, and community functions. The goal is to achieve 100% occupancy through resident retention and leasing current and future availability.
Responsibilities
- Greet prospective clients, qualify them, determine needs, present the property and apartment homes, utilize feature/benefit selling, close the sale, and follow-up using Company leasing expectations and procedures.
- Answer incoming phone calls professionally and handle them appropriately.
- Complete lease applications and verify them, notifying prospective clients of the results.
- Maintain accurate client records and update daily reports on notices to vacate, vacancies, and activities.
- Maintain and perform upkeep of the tour route to ensure curb appeal.
- Assist residents with day-to-day tasks as part of the community's concierge program.
- Participate in Cardinal U training as required.
Requirements
- 1-2 years of customer service and sales experience.
- Strong communication skills.
- High-energy and enjoys a fast-paced environment.
- Enjoys and takes pride in providing excellent service.
- Excellent customer service skills, being warm, friendly, and helpful in person and on the phone.
- Basic computer skills, including typing and writing for correspondence and memos.
- High School Diploma or equivalent.
- Available to work evenings and weekends.
- Ability to embody the Cardinal Culture and Cardinal Core Values every day.
Skills
- Customer service
- Sales
- Communication
- Computer skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $19 - $21 plus bonus potential
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Pet insurance
- 401(k) retirement plan
- Student loan assistance
- Licensing and continuing education reimbursement
- Parental leave
- Housing allowances or gifts
About the Company
- The work environment includes working both inside and outside of apartment buildings and in all areas of the property including amenities, with frequent exposure to outside elements.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Team Members are regularly required to use hands to finger, type, handle, or feel and talk or hear.
- Team Members are regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat.
- Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions.
- Team Members must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Rare or regular travel may be required to assist properties, attend training, or for other necessary situations.