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About the Role

As General Manager, you will lead the team, drive service and sales, and be the constant face of energy and passion in the truck. You will uphold Grind standards and develop a team that thrives under pressure, implementing a strong working ethos and driving sales through staff training.

Responsibilities

• Successfully run a high volume & fast-paced coffee shop in line with Grind standards
• Possess full understanding of our Steps of Service and demonstrate an ability to exceed guest expectations
• Effectively lead a team of up to 3-8 employees
• Generate and complete weekly rotas to support payroll
• Possess a clear understanding of weekly/monthly budgets, and P&L forecasting
• Strategically manage and meet budgets & business targets
• Provide ongoing training & developing programs to all team members
• Hire and onboard all new site employees into the business
• Implement effective staff initiatives and strategies (to improve retention and team engagement)
• Motivate all staff and project a positive attitude at all times
• Ensure all staff receive regular training, according to Grind’s procedures, relevant to their job description, and that training is documented and kept on file
• Display a smart and professional appearance, representing the company in a positive manner
• Undertake regular team meetings and participate in necessary Management meetings

Requirements

• Experienced General Manager with knowledge and experience that typically comes from a similar role or equivalent exposure
• Demonstrate knowledge and skill in training all levels of staff in various areas of the business
• Significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met

Skills

• Strong managerial and leadership skills
• A keen eye for the finer details
• Excellent communication skills to enable effective dialogue with colleagues and customers
• Ability to work well under pressure and use initiative
• Ability to problem solve and escalate complaints accordingly
• Dedicated team-player, who strives for excellence and leads by example
• Strong time-management and prioritisation skills

Location

• London

Work Type

• Full-time

Experience Level

• Experienced

Benefits

• NEST Pension
• Financial support: access to interest-free, short-term loans
• Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent
• Discounts online: Up to 40% off our retail line online
• SpectrumLife: Access our confidential Employee Assistance Program (EAP)
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations
• Friends & Family Discount: Share the love with discounts for your friends and family
• Meals on Duty: Enjoy one staff meal on shifts over 6 hours
• Social Events: Join us for team social events
• Enhanced Maternity and Paternity
• Wellbeing Allowance: Up to £200 annually
• Birthday Treat: £20 birthday gift

About the Company

• Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.
• Our pink coffee trucks are parked in London hotspots, serving takeaway speciality coffee to customers on-the-go. We keep it moving fast, fuelling London’s busiest people.
• We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
• In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

Equal Opportunity

• Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
• If there are any adjustments you need to help you bring your best self to an interview with us please let us know.