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About the Role

As a Member Support Specialist, you will serve as an ambassador for patients, ensuring an exceptional in-office experience by removing barriers to care. You will manage the office environment, act as the first point of contact for patient feedback, and provide support to the Practice Coordinator, Operations Manager, and in-office providers. This role requires strong communication, problem-solving, and customer-centric skills.

Responsibilities

Utilize the C-I-CARE framework in all patient interactions to ensure a positive in-office experience, including patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, and patient feedback monitoring.
Perform all front-of-house duties such as check-in/check-out, insurance verification, paperwork, test preparation, and task management.
Contribute to team development through rounding, team huddles, problem-solving, and assisting providers with ad hoc requests.
Master the technology suite including Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life) for team and patient interactions.
Perform opening and closing duties, including daily office upkeep, maintaining the appearance of patient and employee spaces, restocking supplies, and organization.

Requirements

At least 1 year of experience in high-touch customer or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
Proven ability to persist through change, demonstrate a forward-thinking perspective under pressure, and take action on challenges.
Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Mostly sedentary work duties requiring occasional exertion of up to ten pounds of force and frequent exertion of small amounts of force.

Skills

Human connection
Service-driven
Problem-solving
Verbal communication
Written communication
Customer-centric solutions
Empathy
Focus
Compassion
Self-awareness
Feedback and growth orientation
Nimbleness
Team player

Location

110 Sutter St 6th floor, San Francisco, CA 94104

Work Type

Full-time
In-person

Experience Level

1 year of experience

Salary/Compensations

$24.00 per hour

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance
Disability insurance

About the Company

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable.
We are transforming healthcare by improving the experience for patients, providers, employers, and health networks.
Our services include seamless in-office and virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health.
In February 2023, One Medical joined Amazon to expand exceptional healthcare delivery.
We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.

Equal Opportunity

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.