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About the Role

The Credit Controller is responsible for the end-to-end billing, collections, and cash allocation cycle across the Group's revenue streams. This role ensures accurate and timely billing while driving disciplined, proactive debt management. It reports into the Commercial Finance Director and is a 9-month fixed-term maternity cover.

Responsibilities

• Raise sales invoices for Aptitude's international client base, liaising between Sales and Commercial teams to ensure orders are correctly set up in NetSuite.
• Ensure sales orders are approved in a timely manner, following up proactively to prevent billing delays.
• Process the Group's recurring monthly billing streams and Professional Services timesheet invoices in NetSuite, validating completeness, accuracy, and reasonableness.
• Review and invoice consultant time posted in NetSuite, working with Project Management to confirm accuracy, and raise expense recharge invoices.
• Support subscription contract renewal billing, including peak volumes, ensuring sales orders are raised and approved ahead of invoicing.
• Prepare with FP&A the timings of CPI uplifts on renewing contracts, ensuring these are correctly reflected in billing.
• Work with other functions to capture upsells and expansions in a timely manner, ensuring these are billed without delay.
• Issue invoices to customers through NetSuite and relevant customer portals, maintaining consistent, trackable distribution.
• Ensure customer portals are correctly set up to receive invoices, working with customers and internal teams to resolve set-up issues promptly.
• Work with the Legal team to understand customer billing terms and ensure invoicing aligns with contractual agreements.
• Ensure client payments are received in accordance with contractual terms, liaising with Sales and Commercial teams on problematic accounts.
• Proactively contact customers ahead of and around payment due dates to ensure timely debt collection.
• Perform daily cash allocation and matching, and support cash forecasting across all revenue streams.
• Maintain aged debtor reporting, manage the AR inbox, and handle invoice-content queries, escalating and resolving disputes.
• Support debtor provisioning and, where necessary, legal action on overdue accounts.
• Provide weekly reporting on outstanding debt to management, highlighting key actions taken to remedy problematic accounts.
• Calculate and post deferred and accrued income journals as part of the monthly close, in line with IFRS 15 revenue recognition.
• Prepare and maintain deferred revenue schedules that underpin monthly revenue recognition, ensuring these reconcile to the general ledger.
• Prepare the monthly debtor reconciliation.
• Prepare for the bi-weekly debtors meeting chaired by the CFO, presenting customer aged debt status and seeking support for collection issues.
• Assist the Commercial Finance Director in reviewing bad debt provisions against revenue released to the P&L.
• Assist the Commercial Finance Director with other financial tasks, including supporting process standardization and control improvement initiatives across the order-to-cash cycle.

Requirements

• 3–5 years' experience in credit control and accounts receivable within an international or multi-entity organisation.
• Experience managing customer collections across multiple jurisdictions and currencies.
• Experience of SaaS, software, technology or recurring revenue businesses.
• Experience working with subscription, licence and professional services billing.
• Proven ability to reduce debtor days and improve cash collection performance.
• Experience reconciling complex customer accounts and resolving billing disputes.
• Experience working closely with Sales, Commercial and Finance teams.
• Strong interpersonal and organisational skills.
• Self-motivated and flexible, with a hands-on approach.
• A genuinely proactive approach, acting ahead of issues rather than waiting to be prompted.
• Passion for keeping the debt book under control, and taking full ownership, accountability and responsibility for managing this area as a professional.

Skills

• Strong ERP experience (e.g. NetSuite).
• Advanced Microsoft Excel skills (pivot tables, lookups, reconciliation).
• Good understanding of VAT and international invoicing requirements (including an understanding of other sales taxes (e.g. USA), with a willingness to understand the relevant regulations to ensure billing is timely and accurate).
• Familiarity with multi-currency accounting and foreign exchange considerations.
• Project management skills.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Excellent time management.

Location

• London, UK

Work Type

• Hybrid
• 9-month fixed-term contract

Experience Level

• 3-5 years

Education Level

• Studying towards, or qualified in, AAT.
• CICM (Chartered Institute of Credit Management) Certificate or Diploma.
• ICM (Institute of Credit Management) qualification (if previously obtained).

Benefits

• Competitive salary
• ShareSave scheme
• Private healthcare
• Income protection and group life insurance
• Pension Scheme
• Company Funded Health Cashplan
• Employee Assistance Programme
• Access to Private Dental Benefits
• Flexible / hybrid working options
• Enhanced Family Friendly Leave for adoption, maternity and paternity
• Bike 2 Work Scheme
• Employee Referral Bonus

About the Company

• Aptitude is a company that operates internationally.