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About the Role

World Relief seeks a Program of Initial Resettlement (PIR) Supervisor to lead daily operations, ensuring high-quality, client-centered services for refugees and eligible populations during their first 90 days in the U.S. This role involves supervising and supporting resettlement staff, ensuring compliance, monitoring program performance, and fostering community partnerships. The PIR Supervisor guides staff in case management, reception and placement services, client issue resolution, and promoting self-sufficiency.

Responsibilities

Supervise, coach, mentor, and develop a team of Program of Initial Resettlement staff through regular individual supervision, performance feedback, and professional development.
Foster a collaborative, supportive, and mission-driven team culture that promotes accountability, continuous learning, and high-quality client services.
Conduct staff performance evaluations, establish performance goals, address performance concerns, and recognize employee achievements.
Recruit, interview, onboard, and train new staff, ensuring they are equipped to successfully fulfill their roles and understand program requirements.
Provide ongoing case consultation and guidance on complex client situations, helping staff identify appropriate solutions while promoting sound professional judgment.
Monitor staff workloads and caseload distribution to ensure equitable assignments and timely service delivery.
Support staff in prioritizing responsibilities, managing competing deadlines, and navigating challenging client situations.
Lead regular team meetings, facilitate communication across departments, and ensure staff remain informed of policy updates, organizational initiatives, and program changes.
Identify staff training needs and coordinate learning opportunities to strengthen technical knowledge, case management skills, and leadership development.
Promote employee engagement, well-being, and retention by fostering open communication, providing regular support, and encouraging professional growth.
Ensure staff maintain accurate documentation and comply with grant, organizational, and regulatory requirements through coaching, case reviews, and quality assurance.
Serve as the primary point of escalation for staff questions, client concerns, and operational challenges, providing timely guidance and support.
Monitor daily work activities, track and approve timesheets including approving time off.
Monitor performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins.
Document performance concerns.
Enter staff promotions, transitions, and separations in HRIS within the required timeframe.
Lead staff in a manner consistent with Christian values, including praying with staff, leading devotionals, and fostering a Christian environment.

Requirements

Mature and personal Christian faith.
Committed to the mission, vision, and values of World Relief.
Desire to serve and empower the Church to impact vulnerable communities.
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document.
Valid driver's license, access to reliable vehicle and ability to pass MVR standards.
Passion for serving refugees and other vulnerable populations while equipping the local Church to welcome and empower these communities.
Bachelor's degree in Social Work, Human Services, International Studies, or a related field, or an equivalent combination of education and experience.
Minimum of 1–2 years of experience in refugee resettlement, case management, or a related human services field.
Expert proficiency in Microsoft Office applications and the ability to learn electronic case management systems.
Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends.
Knowledge of refugee resettlement services, case management practices, and applicable federal, state, and organizational policies.
Strong leadership, coaching, and supervisory skills, with the ability to develop staff, manage performance, and foster a collaborative team environment.
Excellent communication, interpersonal, and relationship-building skills with the ability to work effectively across diverse cultures and with community partners.
Strong organizational, problem-solving, and decision-making skills, with the ability to manage competing priorities in a fast-paced environment.
Commitment to World Relief's mission, values, and Christian identity, with the ability to lead with integrity, compassion, and professionalism.

Skills

Microsoft Office applications
Electronic case management systems
Leadership
Coaching
Supervisory skills
Communication
Interpersonal skills
Relationship-building
Organizational skills
Problem-solving
Decision-making

Location

Austin

Work Type

Hybrid
3 days a week in office
2 work from home

Experience Level

1-2 years of experience in refugee resettlement, case management, or a related human services field

Education Level

Bachelor's degree in Social Work, Human Services, International Studies, or a related field, or an equivalent combination of education and experience.

Salary/Compensations

$56,000 - $58,000 a year

Benefits

Competitive benefits package
Employee discount program for full-time, Regular, employees
Gold-level Cigna Healthy Workforce Designation

About the Company

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church.
Founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe.
For 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

Equal Opportunity

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.