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About the Role
The Manager, Global Trade Management leads a high-performing team responsible for end-to-end global trade operations and middle office support for public market investment activities. This role requires strong leadership, capital markets expertise, and stakeholder management to drive change and enable effective investment decision-making.
Responsibilities
- Lead and oversee post-execution end-to-end global trade operations for public market investment activities, including trade capture, confirmation, settlement, lifecycle processing, and control oversight across cash securities and derivatives products.
- Oversee and evolve a best-in-class middle-office function that acts as an extension of the trading desks, working in close partnership with global trading and investment teams to deliver high-quality trade support, proactive issue resolution, and analytical insight, while maintaining a disciplined control environment.
- Build, maintain, and strengthen key internal and external relationships with OTPP Investment teams, prime brokers, custodians, external brokers/vendors, clearing and executing brokers.
- Establish service expectations, monitor effectiveness through KPIs and metrics, and drive timely resolution of issues.
- Own operational governance, oversight, and risk mitigation within assigned Global Trade Management areas.
- Review critical processes and risks end-to-end, reinforce adherence to controls and escalation protocols, and implement enhancements to improve operational resilience and stability.
- Act as an operational risk owner and hold accountability for daily operational execution within assigned Global Trade Management areas, ensuring timely, accurate, and controlled transaction processing.
- Provide oversight and sign-off on critical transactions and controls, lead resolution of complex or material issues, and ensure appropriate escalation to senior management where required.
- Lead the onboarding of new products, new features of existing products, and new markets in support of investment strategies.
- Drive and oversee cross-functional onboarding assessment and implementation across internal and external stakeholders, assess operational readiness, and drive improvements to enhance the onboarding experience and accelerate investment activity.
- Provide senior operational leadership over complex and non-standard transactions, applying deep knowledge of operational, settlement, and market requirements, and deliver clear judgment on the operational implications of new and evolving investment strategies.
- Initiate, lead, and manage continuous improvement efforts to enhance internal processes, controls, scalability, and efficiency.
- Proactively identify opportunities for operational, process, technology, and data enhancements and drive initiatives from assessment through implementation and outcome measurement.
- Lead, coach, develop, and retain a high-performing team, setting clear expectations, reinforcing accountability, and driving strong performance and development outcomes.
- Own team talent management, including recruitment, onboarding, capability building, cross-training, and succession planning, while fostering a resilient, inclusive, and collaborative team culture.
- Support the execution of key projects and strategic initiatives by researching requirements, analyzing alternatives, assessing impacts to operational risk and processes, and recommending practical courses of action.
- Own the integrity of operational and financial data, controls, and reporting with assigned Global Trade Management areas, leveraging metrics and analysis to manage risk, monitor performance, and drive continuous operational improvement.
- Lead the identification and dissemination of evolving market and regulatory requirements, ensuring the team remains informed, proactive, and operationally-ready.
- Ensure the development and maintenance of an effective knowledge base for information sharing, onboarding, and reporting.
- Accountable for end-to-end operational outcomes within assigned Global Trade Management areas, including execution quality, control effectiveness, issue resolution, and risk escalation.
- Exercise delegated authority and ownership over prioritization, commitments, and delivery against timelines.
- Balance service excellence, operational governance, and change execution while maintaining stability and risk discipline.
- Lead and own people and culture outcomes, including talent development, succession depth, accountability, collaboration, and continuous improvement.
- Act as the operational decision-maker within Global Trade Management, exercising judgment across both routine and complex operational issues.
- Determine when escalation is appropriate and provide clear, decision-ready analysis and recommendations to support timely leadership decisions.
Requirements
- Relevant university degree in business, finance, economics, accounting, or a related field.
- Professional designation CPA CA, CGA, CMA or CFA.
- Strong knowledge of global capital markets and the operational trade lifecycle across cash securities and derivatives products.
- Strong understanding of investment operations, middle office functions, trade support, settlement processes, and control frameworks.
- Knowledge of onboarding new products, markets, and investment strategies, including assessing operational readiness and stakeholder impacts.
- Strong understanding of operational risk management, process controls, escalation practices, and governance expectations in an investment operations environment.
- Strong technical literacy, including the ability to work with operational systems, workflow tools, and data to identify improvement opportunities and strengthen controls.
- Experience or familiarity with data analytics, process automation, and AI-enabled tools is an asset, particularly where applied within established governance and risk frameworks.
- Excellent communication, stakeholder management, and influencing skills, with the ability to work effectively across internal teams and external counterparties.
- Demonstrated strength in managing external counterparty and vendor relationships, including service oversight, issue resolution, performance management, and partnership-oriented engagement within a controlled governance framework.
- Ability to balance governance and service in supporting investment teams and broader organizational objectives.
- Significant experience in investment operations and/or capital markets, typically 6 -8 years, including experience supporting publicly traded assets across cash and derivatives products.
- Demonstrated people leadership experience, typically 2+ years leading, coaching, and developing teams in a fast-paced operational environment.
- Proven track record of managing complex operational issues and delivering high-quality outcomes in a controlled and time-sensitive environment.
- Extensive experience facilitating, coordinating, and leading process improvements or operational change initiatives, with evidence of driving implementation and measurable results.
- Experience working with senior management and a broad set of internal and external stakeholders in complex organizational structures.
- Experience with systems enhancements, operational change, data-driven process improvement, or workflow modernization is strongly preferred.
- Candidates must be legally entitled to work in the country where this role is located.
Skills
- Global Trade Management
- Investment Operations
- Middle Office Support
- Capital Markets
- Derivatives
- Cash Securities
- Trade Capture
- Confirmation
- Settlement
- Lifecycle Processing
- Control Oversight
- Stakeholder Management
- Risk Management
- Process Improvement
- Team Leadership
- Coaching
- Data Analytics
- Process Automation
- AI-enabled tools
Location
- Global
Work Type
- Hybrid
- Remote
- Onsite
Experience Level
- Manager
- 6-8 years in investment operations/capital markets
- 2+ years people leadership
Education Level
- University degree in business, finance, economics, accounting, or related field
- CPA CA, CGA, CMA or CFA designation
Salary/Compensations
- $105,000 - $155,000
Benefits
- Pay-for-performance with base salary and annual incentive
- Opportunities for professional growth and development
- Comprehensive employer paid benefits coverage
- Defined benefit pension plan
- Deferred Incentive Program
- Flexible work environment
- Competitive time off
- Flexible Travel Program (work abroad up to a month annually)
- Employee discount programs
About the Company
- Ontario Teachers' is a global investment organization committed to providing retirement income for teachers.
- Diversity is one of our core strengths, and we foster inclusion through our Diversity, Equity and Inclusion strategy and Employee Resource Groups (ERGs).
Equal Opportunity
- At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.
- Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.