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About the Role

The Director, SaaS Migration Program Execution will oversee the entire migration process for Wolters Kluwer CCH Tagetik’s existing customer base, transitioning them from legacy deployment and commercial models to the strategic cloud platform and updated packaging and pricing models. This role requires a hands-on leader to drive customer migrations at scale, manage complex customer-specific situations, and serve as the central point of accountability for migration outcomes, capacity planning, execution governance, risk management, and business value realization.

Responsibilities

Manage the migration of commercial models for cloud customers using legacy models.
Lead both commercial and technical migration for on-premise customers.
Translate migration strategy into executable annual and quarterly migration plans, customer migration waves, and measurable business outcomes.
Own customer prioritization, migration sequencing, and cohort governance.
Recalibrate migration priorities and customer cohorts based on new information, outcomes, and changing business priorities.
Lead execution of the global SaaS migration roadmap across all migration cohorts and regions.
Establish and operate the Migration Execution Office as the central coordination function.
Orchestrate end-to-end execution across all participating functions, ensuring effective planning, dependency management, handovers, and accountability.
Ensure migration execution aligns with strategic objectives, customer commitments, available capacity, and financial targets.
Drive consistent execution through standardized migration methodologies, operational playbooks, templates, and governance processes.
Establish and facilitate the governance structure supporting the migration program.
Define, monitor, and continuously improve migration KPIs, dashboards, and reporting.
Identify systemic bottlenecks, operational risks, and recurring execution challenges, driving corrective actions.
Own migration exception management, ensuring efficient and consistent resolution of escalations.
Ensure adherence to commercial guardrails, approval processes, pricing governance, and migration policies.
Define migration capacity requirements across Professional Services, Consulting Partners, Cloud Operations, and supporting functions.
Ensure migration readiness across all participating functions prior to each migration wave.
Provide executive recommendations on resource allocation, outsourcing opportunities, partner utilization, and execution scalability.
Oversee end-to-end execution of commercial and technical migrations from customer qualification through post-go-live optimization.
Coordinate cross-functional delivery teams throughout the migration lifecycle.
Ensure consistent execution quality across regions through standardized migration methodologies and operational standards.
Lead the commercial migration program for existing cloud customers transitioning to the new packaging and pricing model.
Partner with Sales and Renewal teams to execute structured, cohort-based commercial migrations.
Balance customer retention, migration velocity, commercial standardization, and ARR realization.
Capture lessons learned from completed migration waves and incorporate them into future planning and processes.
Continuously improve migration methodologies, planning assumptions, operational playbooks, reporting, and customer engagement models.
Drive increased standardization and scalability of migration execution while maintaining flexibility for strategic customer situations.
Identify opportunities to automate, simplify, and optimize migration processes.

Requirements

Minimum Bachelor’s in Engineering, Information Technology, Business or related field.
10+ years of experience leading large-scale transformation, cloud migration, SaaS transition, or customer lifecycle programs.
Demonstrated experience managing complex enterprise customer implementations and migrations.
Strong program management, stakeholder management, and executive communication skills.
Proven ability to lead cross-functional teams in a matrix organization.
Experience driving operational execution across commercial, technical, and services organizations.
Experience managing global customer transformation programs.
Knowledge of cloud migration methodologies and enterprise application modernization.
Familiarity with commercial transformation, pricing migrations, and customer retention programs.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills

Program Management
Stakeholder Management
Executive Communication
Cross-functional Team Leadership
Operational Execution
Cloud Migration
SaaS Transition
Customer Lifecycle Programs
Enterprise Customer Implementations
Cloud Migration Methodologies
Enterprise Application Modernization
Commercial Transformation
Pricing Migrations
Customer Retention Programs

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

10+ years

Education Level

Bachelor's Degree

About the Company

Part of Wolters Kluwer’s CP & ESG division, our award-winning CCH® Tagetik expert solution provides the strategic & financial intelligence platform that enables CFOs and their peers, in global enterprises, to propel their strategy with faster and better-informed decisions.
CCH Tagetik provides a comprehensive, data-driven, AI-based CPM platform for Financial Close & Consolidation, Extended Planning including financial & operational planning, ESG and Regulatory reporting, and Corporate Tax including Global Minimum Tax.
With embedded AI and state-of-the-art governance, the open and extensible platform easily connects leading operational solutions to create enterprise-wide insights, drive growth, and navigate change for our customers to gain the greatest value, today and tomorrow.

Equal Opportunity

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.