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About the Role

We are seeking a highly skilled ServiceNow Developer with over 7 years of experience in ServiceNow design, development, and implementation. Expertise spans across ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development, with strong proficiency in JavaScript, CSS, HTML, Angular, and REST/SOAP APIs. Proven track record of implementing and customizing ITSM processes including Incident, Problem, Change, Service Request, and Configuration Management. Experienced in creating and modifying toolset components such as business rules, UI policies, scoped apps, reports, knowledge management.

Responsibilities

Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
Practical experience in the creation or modification of the relevant ITSM toolset components
Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map
Developing, designing, and owning technical solutions on the ServiceNow ITSM / CSM module, providing administration, application development, maintenance, and technical support
Communication & Documentation
Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Requirements

IT Degree or relevant tertiary education in Computer Science
ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.
Additional ServiceNow certifications, including - ServiceNow Suite Certified
Exposure to/general understanding of ServiceNow licensing

Skills

ServiceNow design
ServiceNow development
ServiceNow implementation
ITSM
CSM
CMDB
IT Asset Management
Integrations
Portal development
JavaScript
CSS
HTML
Angular
REST/SOAP APIs
Incident Management
Problem Management
Change Management
Service Request Management
Configuration Management
Business rules
UI policies
Scoped apps
Reports
Knowledge management
Scripting
REST API integration

Work Type

Full time
Part time
Temporary

Experience Level

Over 7 years of experience

Education Level

IT Degree or relevant tertiary education in Computer Science

Salary/Compensations

$50—$60 USD

Benefits

Career Growth opportunities
Learning & Development programs
Talent recognition programs
Paid Time Off (Minimum of 80 hours/calendar year for full time)
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.