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About the Role

The Health Club Manager will lead the successful launch and day-to-day operation of Lazy Lab, a new Recovery studio at Soho House New York, ensuring an exceptional member experience. This pre-opening role involves establishing operational standards, overseeing recruitment, procurement, programming, and readiness for launch. Post-launch, the manager will lead daily operations, manage recovery technologies, build a high-performing team, drive commercial performance, and ensure a safe environment.

Responsibilities

Lead all Lazy Lab pre-opening activities, ensuring operational readiness for launch.
Recruit, onboard and train the full Lazy Lab team.
Support procurement, equipment installation, treatment room set-up and recovery technology commissioning.
Develop and implement operational standards, SOPs and opening procedures.
Establish supplier relationships and coordinate external contractors during the opening phase.
Work alongside project, design and facilities teams to ensure all spaces are completed to Soho House standards.
Deliver team inductions and opening training programmes.
Create and collaborate to define Lazy Lab programming for members.
Lead the day-to-day operation of recovery technologies and wellness facilities.
Ensure exceptional standards of cleanliness, maintenance and presentation across all Health Club spaces.
Oversee member journeys, recovery services, and wellness programming.
Develop a calendar of events and wellness activations to maximise member engagement.
Ensure recovery technologies, including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy and other wellness equipment, operate safely, effectively and in accordance with company procedures.
Build strong relationships with members, delivering a highly personalized and hospitality-led experience.
Recruit, coach and develop a high-performing team.
Lead performance reviews, training, scheduling and succession planning.
Foster a culture of accountability, collaboration and exceptional service.
Ensure staffing levels meet operational and commercial demands.
Ensure from opening to closure, operational standards are met.
Deliver departmental revenue, payroll and profitability targets.
Monitor KPIs daily and weekly.
Identify opportunities to improve utilisation, member engagement and revenue.
Partner with Membership, Operations, Marketing and Events to drive Health Club awareness and participation.
Manage Health Club budgets, purchasing and stock control.
Maintain equipment through planned preventative maintenance and supplier relationships.
Ensure compliance with all health and safety legislation, operating procedures and licensing requirements maintaining the highest standards of risk management.
Produce regular operational and commercial reports for senior leadership.

Requirements

5 years' experience managing a premium health club, luxury spa, wellness club or hospitality operation.
Previous pre-opening experience is highly desirable.
Strong operational knowledge across wellness and recovery environments.
Demonstrated experience delivering commercial targets and managing departmental budgets.
Excellent leadership and organisational skills.
Experience working with recovery technologies, longevity services or advanced wellness offerings is advantageous.
Strong understanding of health and safety legislation and risk management.
Knowledge of the current wellness industry.
Comfortable working in a fast-paced opening environment with changing priorities.

Skills

Health and safety legislation
Risk management
Wellness industry knowledge
Leadership
Organisation

Location

New York

Work Type

Full-time

Experience Level

5 years management experience

Education Level

Spa or Gym qualification

Salary/Compensations

$85,000—$85,000 USD

Benefits

Medical
Dental
Vision
Retirement fund with a 2% match
Sick days
Vacation days
Career Development opportunities
Soho Impact initiatives
Learning & Development courses
Access to Cookhouse & House Tonic events
Team Events
Team Meal provided during shifts

About the Company

Soho House offers competitive compensation packages that feature global benefits and perks.
Soho House provides training to develop the technical and managerial skills necessary to enhance your career.

Equal Opportunity

In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.