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About the Role

Success Academy is seeking a People Operations Associate to join our HR Team, reporting to the Lead, People Operations. This role plays a key part in supporting the employee lifecycle and ensuring an excellent employee experience through efficient execution of administrative tasks and HR processes. The ideal candidate is highly organized, detail-oriented, and eager to contribute to the team’s success in a fast-paced environment. This role focuses on consistent professional communication, quick responsiveness, independence, and exceptional team-work.

Responsibilities

Act as the first point of contact for HR-related inquiries via the ticketing system, triaging requests to appropriate teams or providing accurate responses using templates, policies, and your knowledge base.
Support all aspects of the employee lifecycle, including pre-employment processes (e.g., background checks, fingerprinting), onboarding logistics (e.g., catering, attendance tracking), and internal mobility (e.g., HRIS updates for transfers, title changes, or compensation adjustments).
Assist with maintaining and updating the Workday HCM system, ensuring accuracy and consistency in employee data.
Assist with data entry for annual HR processes such as promotions, school transfers, and compensation reviews.
Support in the preparation of reports for various organizational needs and assist with compliance-related documentation.
Provide clear and helpful information to managers and staff regarding HR policies, procedures, and processes.
Collaborate with team members to ensure seamless execution of onboarding activities and HR-related events.
Maintain confidentiality and manage sensitive employee information with the highest level of integrity.

Requirements

2–3 years of experience in an administrative, operations, or customer service role in HR or a similar field.
Strong organizational skills with the ability to prioritize tasks, manage deadlines, and handle multiple responsibilities simultaneously and independently.
Excellent communication and interpersonal skills (both written and oral), with a focus on providing a positive employee experience.
Have extraordinarily high standards for the quality of work and a reflex to improve at every turn.
A proactive and solutions-oriented mindset, with the ability to navigate ambiguity and shifting priorities.
Demonstrated ability to handle sensitive information with confidentiality and care.
Tech savvy and quick to adapt to new systems and technologies.

Skills

Workday HCM
ServiceNow
Dado

Location

New York City

Work Type

Hybrid

Experience Level

2-3 years

Salary/Compensations

$75,000—$83,000 USD
$70,000—$80,000 USD

Benefits

Medical insurance options
Dental insurance options
Vision insurance options
403(b) retirement plan with company matching
Full benefits program
Opportunities for professional growth

About the Company

Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike.
We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community!
We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status.
When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching their full potential.

Equal Opportunity

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.