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About the Role
Interact with customers to provide world-class service by offering helpful, courteous, and quality assistance. This includes flexing into various customer service roles, such as processing rentals, responding to inquiries, and ensuring a seamless customer experience.
Responsibilities
- Provide world class customer service by managing the rental and return process in compliance with Hertz’s policies and procedures.
- Welcome each customer with a smile.
- Represent Hertz professionally through appearance, language, and behavior.
- Focus on providing a clean and safe vehicle to every customer.
- Take ownership of each customer’s service experience by resolving issues.
- Be proud of the Hertz brand and the role played in the company's success.
- Play an active role in teamwork and collaboration.
- Utilize company-approved sales and service techniques to determine customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, and service information.
- Review rental parameters with customers to ensure understanding of rates and service charges.
- Ensure the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer phones to assist customers in a friendly, helpful, and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize wait time and promote efficient service.
Requirements
- Work flexible shifts including weekends and holidays.
- Work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
Skills
- Passion for customer service and attention to detail.
- Self-motivated to achieve and exceed targeted goals.
- Strong computer proficiency, including typing skills and ability to navigate multiple computer systems.
- Ability to multi-task on computer systems while engaging with customers.
- Proficiency in English.
- Good communication skills, both written and oral.
- Ability to communicate in English clearly and proficiently.
- Ability to work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate professionalism and interpersonal skills.
- Proven experience of working well within a team.
- 100% customer focus, with proven experience within a customer-facing environment.
- Candidates fluent in other languages are encouraged to apply.
Work Type
- Part Time
Salary/Compensations
- $18.50 + Commission
- On Target Earning potential of starting 2%
- Monthly bonus plans
- Bonus: Eligible, Up to 12%
Benefits
- Employee Assistance Program for employees & family
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
About the Company
- Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
- The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies.
- The Hertz brand is one of the most recognized in the world.
Equal Opportunity
- At Hertz, we champion and celebrate a culture of diversity and inclusion.
- We take affirmative steps to promote employment and advancement opportunities.
- Individuals are encouraged to apply for positions because of the characteristics that make them unique.
- EOE, including disability/veteran