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About the Role
As an Assistant Service Manager, you'll be the operational heartbeat of the service department, supporting the Service Manager in organizing the shop, ensuring technician productivity, and keeping customers informed. This fast-paced, hands-on leadership role involves coordinating workflow, supporting technicians, communicating with customers, and ensuring efficient repair completion.
Responsibilities
- Manage the daily workflow of the service department by assigning work and balancing technician schedules.
- Monitor work orders from intake through completion to help keep repairs on schedule.
- Communicate with customers by providing updates, reviewing estimates, obtaining approvals, and setting clear expectations.
- Partner with technicians and the Parts team to remove roadblocks and improve shop efficiency.
- Review completed repairs and documentation to support quality control before equipment is returned to the customer.
- Support the Service Manager with departmental goals, operational improvements, and overall shop performance.
- Assist with customer follow-up, service campaigns, and ongoing training opportunities.
Requirements
- Previous experience in a dealership or equipment service environment.
- Understanding of service operations, work order processes, and repair coordination.
- Strong organizational, communication, and customer service skills.
- General understanding of mechanical, electrical, and hydraulic systems used in ag, turf, construction, or heavy equipment.
- Agricultural, turf, construction, equipment or industry background.
- Experience in a working service manager or shop leadership role.
- Experience preparing repair estimates and coordinating service operations.
- Experience working across service, parts, and sales teams.
Skills
- Organizational skills
- Communication skills
- Customer service skills
- Problem-solving skills
- Leadership skills
Location
- New York
- Ohio
- Pennsylvania
Work Type
- Full-time
Experience Level
- Leadership role
- Shop leadership role
Salary/Compensations
- $45,000 - $70,000
Benefits
- Paid Time Off (PTO) that grows with you
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- 401K with Company Match
- Access to Empeople
- Access to John Deere University
- Earn While You Learn Program
- Employee Discount on Equipment & Parts
About the Company
- LandPro Equipment is a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania.
- Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.
- At LandPro Equipment, our team members aren’t just employees, they’re PROs.
Equal Opportunity
- LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.