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About the Role
As a Cloud & Infrastructure Specialist, you will support and maintain on-premise and cloud-hosted application server infrastructure. This role is crucial for ensuring the seamless operation of systems that impact millions of plan members, offering opportunities to grow cloud and automation expertise in a supportive environment.
Responsibilities
- Build, maintain, and optimize cloud and server infrastructure.
- React to infrastructure alerts and resolve issues efficiently while maintaining SLA commitments.
- Perform server patching and OS upgrades.
- Participate in disaster recovery planning and execution.
- Support software deployment activities.
- Respond to requests from administration teams, clients, and internal users.
- Manage ticket queue strategically.
- Explain complex technical concepts to non-technical stakeholders.
- Create clear technical documentation.
- Maintain the configuration management database (CMDB).
Requirements
- Diploma in Computer Science or equivalent education/hands-on experience.
- 3–5 years of experience in infrastructure engineering, including ticketing systems.
- Strong proficiency with Windows and Linux operating systems.
- Solid skills in PowerShell and scripting languages.
- Proficiency with Microsoft Office suite.
- Excellent written and verbal communication skills.
- Strong server infrastructure management fundamentals.
- A genuine customer service orientation.
- Ability to think analytically, solve problems creatively, and manage multiple priorities.
- Self-motivated and collaborative.
- Quick learner excited about tackling new challenges.
Skills
- Windows operating systems
- Linux operating systems
- PowerShell
- Scripting languages
- Microsoft Office suite
- Server infrastructure management
- Ticketing systems
- Deployment automation technologies
- Google Cloud
- Microsoft Azure
- ServiceNow ticketing systems
Location
- in-office
- virtually
Work Type
- full-time
Experience Level
- 3-5 years
Education Level
- Diploma in Computer Science or equivalent education/hands-on experience
Salary/Compensations
- $75,000 - $100,000
Benefits
- Comprehensive total rewards package
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Opportunity to give back to communities
- Career growth and learning & development opportunities
About the Company
- TELUS Health is empowering every person to live their healthiest life.
- We are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
- As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
- TELUS Health Retirement and Benefits Solutions administers pension and benefits plans for nearly nine million members across Canada and the United States.
- Our Ariel administration platform has been a trusted partner to corporations, government organizations, and multi-employer plans for nearly 30 years.
- Our Cloud and Infrastructure team is the backbone of this mission, focused on seamless client experiences, fast problem resolution, and keeping systems running.
- We are a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Equal Opportunity
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.