Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Client Support Assistant will provide operational and administrative support to the Pensions team, ensuring client engagements run smoothly. This role is central to daily client service activities, assisting Client Support Executives and Trustee Directors with organization, record-keeping, and meeting support. It involves client and team administration, systems management, and financial processes, offering a great opportunity to build a career in professional services with strong team support and encouragement for learning and technology use.

Responsibilities

Manage client and engagement administration for a portfolio of clients.
Support diary management, including scheduling meetings, booking rooms, sending invites, and preparing agendas and papers.
Assist with travel arrangements and logistics, anticipating needs in advance.
Handle engagement expense management and reconciliation.
Understand and execute client-specific chargeable work under direction.
Assist with operational aspects of client service delivery.
Generate engagement and client reports as required.
Learn and implement client onboarding and scheme setup processes.
Maintain client records and documentation according to governance standards across all systems.
Ensure data quality for client records and engagement information in key systems.
Support technology adoption and user confidence, assisting Trustees with system usage.
Perform routine data checks and record updates across systems as requested.
Assist with document filing, version control, and maintaining accurate records.
Support system updates, testing, and process changes under guidance.
Assist with invoicing, including WIP reviews, billing runs, and client queries.
Help process expenses, credit notes, and rebills under guidance.
Maintain accurate time recording against correct categories.
Learn basic engagement financials to identify potential concerns.
Escalate billing, WIP, or client finance queries to the appropriate personnel.
Coordinate internal meetings, team events, and departmental activities.
Support minute-taking, action tracking, and meeting administration.
Assist with maintaining intranet content and team resources.
Collaborate with CSE colleagues to ensure balanced workloads, absence cover, and seamless client service.
Contribute ideas for improving team processes and efficiencies.
Undertake appropriate training and engage in the performance management process.
Contribute positively to the LawDeb culture, attend meetings, and perform duties diligently.
Carry out other reasonable tasks and projects as assigned.

Requirements

Previous administration or office support experience, ideally in a professional services or client-facing environment.
Strong organizational skills and good attention to detail.
Some experience of diary management, travel booking, invoicing, or client administration is helpful but not essential.
Proactive problem-solver with a "sleeves rolled up" mentality, flexibility, and eagerness to learn.
Good written and verbal communication skills, maintaining discretion.
Ability to follow instructions, ask questions, and escalate issues appropriately.
Confident using Microsoft Office, including Outlook, Word, and Excel.
Thorough referencing process, including credit and criminal record checks.

Skills

Microsoft Office (Outlook, Word, Excel)
Diary management
Travel booking
Invoicing
Client administration
Organizational skills
Attention to detail
Problem-solving
Communication (written and verbal)
Discretion
Following instructions
Escalation
Systems management
Financial coordination
Team collaboration

Location

Not specified

Work Type

Not specified

Experience Level

Not specified

Education Level

Level 3 qualification in Business Administration, Office Administration, Secretarial Studies or a related course would be helpful, but not essential.

Salary/Compensations

Competitive salary with performance bonus scheme

Benefits

Generous pension contribution
Full healthcare cover
Health cash plan
Life assurance
Buy/sell annual leave scheme

About the Company

Law Debenture is an Investment Trust supported by a wholly owned professional services business.
LawDeb is nimble, ambitious, and small enough to know everyone by name, while benefiting from the profile and credibility of a listed business.
It has a 135-year-old FTSE250 investment trust and a fast-growing independent professional services business with over 300 colleagues across 6 business lines.
Doing work that has a positive impact is important to LawDeb.
They are ambitious to innovate, collaborate, and push forward in providing peace of mind and excellence for clients and employees.
LawDeb is shaping a culture where everyone feels trusted, supported, and empowered.
Employees have access to an enviable network of clients and innovative projects, as well as brilliant colleagues.
People who thrive at LawDeb grow themselves, help improve the company, and contribute to building the culture that fuels growth.

Equal Opportunity

LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute.
They celebrate the diversity of their colleagues and provide an inclusive environment.
They recognize that their people are their strength and the diverse talents they bring are directly linked to their success.
Reasonable adjustments can be provided for the recruitment process.