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About the Role
Brown's Hotel, a historic London landmark, seeks a Housekeeping Coordinator to support the housekeeping department by coordinating daily operations, managing administrative tasks, and ensuring effective communication. This role is crucial for maintaining high cleanliness standards and efficiently handling guest requests, contributing to the hotel's reputation for world-class hospitality.
Responsibilities
- Coordinate daily housekeeping operations, room assignments, and team workflow.
- Monitor and update room status (Clean, Dirty, Inspected, Out of Service) to ensure rooms are ready prior to guest check-in.
- Liaise with Front Office, Engineering, Housekeeping Supervisors, and Porters to coordinate room readiness, monitor and action guest room preferences, and follow up on Opera Cloud and Know-cross tasks.
- Handle guest requests, maintenance work orders, and lost-and-found records.
- Maintain housekeeping records, reports, inventories, staff schedules, and payroll administration.
- Monitor housekeeping staff productivity, as well as linen, amenities, and housekeeping supply stock levels.
- Respond to guest inquiries and complaints professionally, ensuring prompt resolution or escalation.
- Ensure compliance with hotel health, safety, and hygiene standards, and support adherence to departmental procedures.
- Assist with the training and onboarding of housekeeping team members.
- Conduct room inspections when required to provide operational support during staff sickness or absence, ensuring cleanliness, presentation, and compliance with hotel, LQA, and Forbes Travel Guide standards.
Requirements
- Enthusiastic and dedicated individual passionate about celebrating the individuality of hotels and guests.
- Genuine passion for delivering exceptional, unrivalled 5-star service.
- Positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to create personalized, memorable experiences and build lasting relationships.
- Independence while collaborating effectively within teams and across departments.
- Commitment to maintaining high standards of hygiene, health, and safety.
Skills
- Coordination
- Administrative tasks
- Communication
- Guest service
- Opera Cloud
- Know-cross
- Record keeping
- Report generation
- Inventory management
- Staff scheduling
- Payroll administration
- Problem-solving
- Training
- Onboarding
- Room inspection
Location
- London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Discounted rates across collection of hotels (£25/€30 per night)
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832. It is a prestigious landmark located in the heart of Mayfair.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to guests.