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About the Role

In this position, you will lead a small team in Global Partner Management, actively shaping collaboration with international partners. You will combine strategic thinking with operational execution, further develop processes and quality standards, and ensure efficient workflows and high service quality with your interfaces, thereby significantly contributing to the stability and further development of our global partner business.

Responsibilities

Provide professional and disciplinary leadership for a small team in Global Partner Management (Global Partner Relations, Global Commissions, Accounts Payable), including conducting employee reviews, acting as the primary point of contact for inquiries regarding international fares, identifying training needs for team members, and holding regular team meetings.
Manage and further develop international partner relationships throughout their entire lifecycle, from implementation and operational processing, including commission management and settlement, to optimization.
Coordinate and align with internal interfaces (e.g., Technology, Product, GDS, OPS, Finance, and Sales) and external partners for efficient problem resolution.
Ensure high content quality and continuously optimize booking and processes.
Develop, establish, and optimize process and quality standards and ensure their adherence within the team.
Take responsibility for analyzing revenues and performance to identify growth potential and evaluate existing partnerships.
Lead, coordinate, and prioritize projects, ensuring successful implementation.
Collaborate closely with Commercial and Sales units to support international expansion.
Manage escalations for complex partner and/or system issues.

Requirements

Completed apprenticeship as a travel agent or tourism merchant.
Minimum of 5-8 years of professional and project experience in the tourism industry, particularly with travel booking systems.
Strong understanding of operational processes and service quality.
Proficient in handling key performance indicators and a good sense for interdependencies.
Clear, binding communication and enjoyment in developing teams.
Structured way of working and decisiveness.
Very good German and good English language skills.

Skills

Global Partner Management
Team Leadership
Process Development
Quality Management
International Partner Relations
Commission Management
Accounts Payable
Fare Management
Performance Analysis
Project Management
Sales Support
Escalation Management
Travel Booking Systems
KPI Analysis

Location

Berlin

Work Type

Hybrid
Full-time

Experience Level

5-8 years

Education Level

Apprenticeship as a travel agent or tourism merchant

Benefits

Flexible home office arrangement
Up to 30 days of workation per year
Free, freshly cooked lunch (organic and regional) daily
Pluxee vouchers for non-Berlin locations
Public transport subsidy (€50/month)
Pension contribution
Weekly massage service (partially employer-funded)
Numerous team and company events
Industry-standard discounts for travel
Opportunities to contribute to sustainability initiatives

About the Company

The AERTiCKET Group is one of the world's largest full-service consolidators and an independent B2B service provider for scheduled flights.
We are partners to airlines and service providers for travel agencies, tour operators, cooperatives, and portals.
Our experienced fare specialists are available to our customers 24/7, 365 days a year.
We develop state-of-the-art booking technologies for the future of the travel industry, providing a decisive competitive advantage.
Our group employs approximately 850 people from 28 nations at 40 locations worldwide.
In Germany, we have offices in Berlin-Kreuzberg (headquarters), Frankfurt/Main, Hanover, Hamburg, and Saarlouis.