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About the Role

The FIE Business Process Associate supports the PCGI business verticals (Sales, Service, and/or PCA) by completing operational tasks and researching/analyzing data. This role involves documenting business processes and requirements, collaborating with Business Analysts, and identifying potential process improvements.

Responsibilities

• Oversees assigned operational tasks to completion
• Identifies, creates, and develops documentation for group and the business
• Supports business growth through various projects
• Follows group and firm policies and procedures
• Identifies potential process improvements and recommends solutions
• Identifies elevations and routes appropriately
• Handles sensitive and/or confidential documents
• Collaborates with project managers and project sponsors
• Translates conceptual user requirements into functional requirements
• Assists the business in developing training material
• Assists QA in developing test plans and postproduction testing
• Documents change based on required business needs
• Contributes to centralized documentation system
• Partners with Business Analysts on projects
• Monitors and assists with change management in systems and applications
• Contributes to planning, scoping, and managing less complex projects
• Demonstrates ability to translate a problem or process visually

Requirements

• University degree or equivalent combination of education and experience required
• High level of attention to detail
• Ability to adapt to changes in a fast-paced, team environment
• Excellent communication skills
• Ability to prioritize workload and manage time across various tasks
• Proficient in Microsoft Office software

Location

• In-office

Work Type

• Hybrid (potential)

Education Level

• University degree or equivalent combination of education and experience

Benefits

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care

About the Company

• We work for a bigger purpose: bettering the investment universe.
• We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification.

Equal Opportunity

• FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER