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About the Role

Alta Material Handling is seeking a full-time Service Administrator for their London, ON branch. This role is crucial for ensuring efficient service operations and customer satisfaction within North America's largest equipment dealer.

Responsibilities

• Communicate effectively with internal and external customers regarding service work status.
• Input technician time daily into the system for work order completion and payroll.
• Complete and invoice service orders in a timely manner.
• Input invoices into various customer systems and portals.
• Handle inbound customer calls regarding service invoice issues and resolve complaints.
• Arrange 3rd party services, including issuing and receiving purchase orders.
• Provide backup assistance to the dispatch office for customer calls.
• Assist the Service Manager as needed.
• Support and assist with other tasks as they arise.

Requirements

• High School Diploma required.
• College or additional certification is an asset.
• English fluency with effective verbal and writing communication skills.
• Knowledge and experience in Excel and other computer skills are a MUST.
• Excellent communication skills and follow-up on requests and tasks are a MUST.
• Excellent work ethic.
• Superior organizational skills and multitasking ability.
• Experience in a similar position is an asset.
• Strong technical and mechanical background in the automotive or forklift industry is an asset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to add and subtract.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Cultural fit with the organization, understanding that every task fosters customers for life.
• Great attitude embracing mutual respect and delivering a consistent high energy level.
• High aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Skills

• Excel
• Computer skills
• Communication skills
• Follow-up
• Work ethic
• Organizational skills
• Multitasking
• Technical background
• Mechanical background
• Automotive industry knowledge
• Forklift industry knowledge
• Reading comprehension
• Report writing
• Public speaking
• Basic math skills
• Problem-solving

Location

• London, ON

Work Type

• Full-time

Experience Level

• Experience in a similar position is an asset

Education Level

• High School Diploma
• College or additional certification is a definite asset

Salary/Compensations

• $46,000 to $56,000 per year

Benefits

• Employee Stock Purchase Plan
• Company Pension Plan
• Paid time off
• Long term Disability insurance
• Life insurance
• Extended health care
• Dental and Vision care
• Employee assistance program

About the Company

• Come work for the largest equipment dealer in North America!
• Alta Equipment Group prides itself in the 3 P’s of business: People, Process and Product.
• By investing in the best people and creating a “one team” approach, Alta Equipment Group earns customers for life.
• Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

Equal Opportunity

• Alta Equipment Group is an equal opportunity employer.
• We do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.
• If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.com immediately.