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About the Role

Support the AML teams in quality client service and oversight of daily operations, ensuring a professional and positive client integration process. Manage sensitive queries, participate in internal AML framework, and support regional/global initiatives. Drive individual performance and foster professional development within the team. Assume a lead role in projects, embracing innovation and supporting a global operating model.

Responsibilities

Support of the AML teams in quality client service and oversight of daily operations.
Ensure the AML team supports the client integration process, and the experience is professional and positive for all parties involved.
Ensure all relevant deliverables are dispatched as required, accurately and timely.
Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers, or internal MUFG Departments adhering to a high-quality standard.
Be part of internal AML framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
Support Regional/Global Head with local & global initiatives, projects, deliverables, and budget adherence.
Ensure adherence to company and AML department policies and procedures contributing to the policy, procedures development and review process, with emphasis on gaps/risks and ensuring regulatory requirements are adhered to.
Manage and drive individual performance of all direct reports through regular one to one meetings, regular performance discussions, career coaching, and development as requested, annual performance reviews as per company standards.
Foster a professional environment of encouraging personal and professional development.
Champion Investor Operations, AML initiatives within your team, encouraging participation, constructive feedback, and idea generation from the team members.
Assuming a lead role or be a contributor to projects, instilling a culture that embraces innovation, change and supports a global operating model.

Requirements

Bachelor's degree in a business-related field
Internationally recognized AML qualification
10+ years of operations experience in financial services, AML, with at least 5-7 years in a managerial capacity
Experience with direct client contact, relationship management, and AML operations are a must

Work Type

Permanent Full Time

Experience Level

Director
10+ years of operations experience in financial services, AML
5-7 years in a managerial capacity

Education Level

Bachelor's degree in a business-related field
Internationally recognized AML qualification

Salary/Compensations

CAD 93177 - CAD 136660 - yearly

About the Company

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives.
With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more.
Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape.
As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution.
To learn more, visit us at www.mufg-investorservices.com.