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About the Role

Juno Veterinary is dedicated to ensuring every pet and team member thrives, aiming to set a high standard of care in the veterinary industry. This role combines the responsibilities of an ACA (Clinic Keeper) and MEC (Experience Steward), focusing on clinic operations and upholding the Juno Standard of Care.

Responsibilities

• Focus on patient care always and all ways.
• Support the RVT and DVM team in treatment and patient care areas to support appointment flows and patient comfort.
• Remain open to feedback and being coachable in pursuit of continuous improvement.
• Proactively support the day’s schedule by planning, communicating, and organizing for appointments.
• Collaborate with the ACA team to exchange knowledge and information.
• Welcome members and their pets, ensuring every visit is stress-free.
• Manage clinic flow, including opening/closing, scheduling appointments and surgeries, and checking patients in/out.
• Support the medical team by coordinating records, consent forms, and reminders for pet parents.
• Serve as the first point of contact for in-clinic communications via email and SMS.
• Process payments, insurance, prescriptions, and membership technical support.
• Always represent a gold standard of care.
• Contribute to an environment that fosters excellence and ongoing learning.
• Help foster a positive collaborative clinic culture.

Requirements

• Minimum of 1+ years of experience in animal care and husbandry.
• Experience in animal handling in a veterinary clinic setting.
• Strong understanding of sterilization and cleanliness for infectious disease control.
• Previous customer-facing experience.
• Strong communication skills, both verbal and written.
• Ability to contribute to a positive and productive clinic environment.

Skills

• Previous experience as an ACA/Veterinary Assistant required.
• Strong communication skills.
• A keen eye for detail and organization.
• Ability to anticipate patient and team needs.
• Ability to support and contribute to a team environment that fosters ongoing collaboration and learning.
• Willingness to be on feet for extended periods.
• Able to anticipate needs for appointments.

Location

• Toronto, Leslieville clinic

Work Type

• Full-time

Experience Level

• 1+ years experience

Salary/Compensations

• $20-24 per hour

About the Company

• Juno Veterinary is a founder-led business on a mission to ensure every pet and Juno team member has the support they need to thrive.
• Our vision is to establish a stellar standard of care for the veterinary industry, known as the Juno Standard of Care.
• We are growing, evolving, and supporting the future of vet med.
• We value feedback and two-way communication as core values.
• We believe in continuous feedback and open communication as cornerstones of success.
• We hold ourselves to the Juno standard of medical care.
• We are a team of veterinary professionals practicing at the top of their license.
• You are the reason we can provide the Juno Standard of Care that makes a real difference in the communities we serve and beyond.
• At Juno, you matter.

Equal Opportunity

• Juno Veterinary is committed to providing equal employment opportunity for all candidates and employees.
• Our goal is to be inclusive, diverse, and representative of the communities where we work.
• We aim to create an environment where every person can enjoy a positive and successful career.
• This commitment applies regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
• Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment.
• Feedback on making our recruiting process more equitable or accessible is welcomed.