Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The purpose of this role is to provide expert claims advocacy on complex worldwide property losses, acting as a trusted advocate for clients throughout the claims lifecycle. The role provides expert technical advice, drives commercial claim strategies, and works collaboratively with Insurers, Loss Adjusters, and other stakeholders to secure the best possible outcomes for clients while delivering an exceptional claims experience.

Responsibilities

Manage a portfolio of complex worldwide property claims from notification through to settlement, ensuring timely progression and resolution.
Act as a trusted advocate for clients, developing and executing claims strategies to achieve the best possible commercial outcomes.
Provide expert guidance on complex coverage issues, policy interpretation, and claims processes.
Build and maintain strong relationships with clients, Insurers, Loss Adjusters, Legal Counsel, and other key stakeholders.
Lead negotiations with Insurers and markets to secure fair and prompt settlements.
Deliver proactive, clear, and timely communication to clients throughout the lifecycle of each claim.
Identify opportunities to improve claims outcomes through early intervention, strategic planning, and effective stakeholder management.
Support new business and business retention by participating in client meetings, pitches, and market engagement.
Mentor and support junior members of the claims team, sharing knowledge and promoting technical excellence.
Ensure all claims are managed in accordance with regulatory requirements, internal governance standards, and client service expectations.
Maintain accurate claims records and management information, providing meaningful reporting and insights to clients and internal stakeholders.
Identify trends, lessons learned, and emerging risks to share with the trading team.
Promote collaboration across broking and claims teams to deliver a seamless client experience.
Represent the business professionally in the London Market and Internationally, strengthening relationships and enhancing the firm’s reputation for claims excellence.

Requirements

A minimum of 10 years’ experience in the London Insurance markets in client / market facing roles.
Significant experience managing complex worldwide property claims within the Insurance market.
Strong technical knowledge of commercial property insurance policies, coverage interpretation, and claims handling practices.
Experience of handling large and complex losses across multiple jurisdictions.
Demonstrable experience of negotiating with Insurers, Loss Adjusters, and Legal representatives.
Strong understanding of the London Market, Lloyd’s, and international insurance markets.
Proven ability to manage multiple complex claims while maintaining high service standards.
Experience supporting business development activities and building long-term client relationships.

Skills

Client focused
Integrity
Professionalism
Sound judgement
Continuous learning
Technical knowledge sharing
Excellent time management
Prioritisation skills

Location

London

Work Type

Hybrid
Full time
Permanent

Experience Level

Associate
10+ years

Education Level

A Level Standard or equivalent
ACII qualified or working towards (preferred)

Salary/Compensations

Competitive salary

Benefits

Apprenticeships
Study support
Participation in annual Spotlight Awards
Community Trust
Sports Teams
Office socials
Events
Wellbeing programs
Fantastic discounts across many big-name businesses
Employer pension contribution of 10% (providing you, the Employee provides 5%)
Good work life balance
Flexibility to suit you
Life Assurance at X4 of your base salary
Group Income Protection
Generous Annual Leave entitlement
Private Medical Insurance
Group annual bonus scheme

About the Company

At Price Forbes, we provide much more than just a workplace.
We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
Working at Price Forbes means you’ll be part of The Ardonagh Group.
We are proud of our innovative environment offering many opportunities for growth across the wider group.
Employees regularly move between our united teams, and we encourage you to make your role your own.
Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.
If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

Equal Opportunity

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway.
You might just be the right fit for the job, or other opportunities we may have within the wider Group.
We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.