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About the Role

We are focused on making homes carbon-free by providing customized solutions for millions of homeowners. As a fast-growing, market-leading company in energy efficiency consulting, we are building the infrastructure for climate-neutral living.

Responsibilities

• Take full customer responsibility from onboarding to final acceptance of installed systems.
• Act as the primary point of contact for customers, guiding them through installation and subsidy processes.
• Coordinate schedules and workflows with trade partners, ensuring commitments are met.
• Manage subsidy applications (BAFA/KfW) with the support service, ensuring timely and complete documentation.
• Proactively identify and communicate risks and delays internally and externally.
• Maintain customer data, project status, and communication records in CRM and ERP systems.
• Provide structured customer feedback to the team and actively contribute to process improvements.

Requirements

• Experience in customer management, customer success, or project coordination, preferably in B2C with complex products or long project durations.
• Clear, empathetic, and reliable communication skills, even when projects face challenges.
• Independent and structured work approach, capable of managing multiple parallel projects.
• Interest in energy efficiency, heat pumps, and solar systems; technical depth is not required but a basic understanding is beneficial.
• Proficiency with digital tools and quick learning of new systems; CRM and ERP experience is a plus.
• Fluent German (written and spoken); English skills are welcome.
• Hands-on mentality with a proactive approach to problem-solving.

Skills

• Customer Management
• Customer Success
• Project Coordination
• B2C Communication
• CRM Tools
• ERP Systems
• Digital Tools

Location

• Berlin, Germany

Work Type

• Full-time

Experience Level

• Professional

Benefits

• Attractive and competitive compensation.
• Work with top talent in a dynamic environment.
• Unlimited learning and diverse development opportunities.
• Office located by the Spree river.
• Individual benefits: Learning budget, Urban Sports Club membership, public transport ticket, or childcare subsidy.
• Company pension plan.
• Numerous team events.

About the Company

• We are one of Europe's fastest-growing Climate Tech startups, funded by leading European VCs.
• We foster open and transparent communication, working collaboratively with short decision-making paths.
• Our daily drive is fueled by passion, ambition, optimism, and transparency.