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About the Role
As Management in Training, you'll gain hands-on experience in all aspects of store operations, with the potential to grow into a management role. Reporting to the Manager, you'll play a pivotal role in ensuring efficiency, meeting customer expectations, and maximizing sales potential while learning how to coach, train, and support a team.
Responsibilities
- Acknowledge and approach customers the Browns way.
- Provide exceptional product information and handle inquiries professionally on the cash and selling floors.
- Handle complaints respectfully and with the authority to make reasonable exceptions.
- Maximize sales and exceed sales targets through effective strategies.
- Understand and track store performance metrics in percentages and dollars, sharing results with the team.
- Create schedules in advance to meet store needs and handle payroll administration tasks, including sick days, quota adjustments, part-time slips, and days off.
- Monitor stock levels, assist with inventory counts, and maintain accurate records.
- Set up and maintain visually appealing product displays, ensuring proper pricing, labeling, and adherence to the visual checklist.
- Maintain a clean, organized, and safe front and back store environment for employees and customers, including windows, floors, cash desk, and fixtures.
- Train and mentor staff to achieve goals, improve performance, and foster strong relationships.
- Identify and develop future leaders through targeted training programs.
- Support the ongoing development of team members.
- Ensure sufficient part-time staffing to meet operational needs.
- Assist team members in resolving conflicts and maintaining a positive work environment.
Requirements
- Proven sales experience, preferably in retail
- Passion for sales and fashion
- Excellent communication skills in both French and English
- High school diploma or equivalent
- Strong leadership and interpersonal abilities
- Exceptional customer service skills
- Outstanding organizational and multitasking capabilities
Skills
- Customer Experience and Sales
- Exceptional Customer Service
- Expert Assistance
- Effective Complaint Resolution
- Driving Sales
- Day-to-Day Operations
- Performance Tracking
- Efficient Scheduling and Payroll Administration
- Inventory Management
- Visual Merchandising
- Store Cleanliness and Safety
- Coaching, Training, and Support
- Staff Mentoring
- Leadership Development
- Continuous Growth
- Adequate Staffing
- Conflict Resolution
Work Type
- Full-Time
Education Level
- High school diploma or equivalent
- A bachelor's degree in business, retail management, or a related field is an asset.
Salary/Compensations
- $18.75/hr ($750 weekly) to $19.38/hr ($775 weekly)
- Potential gains through commissions and performance-based incentives—earn up to $25/hr ($1,000 weekly).
Benefits
- Thriving team culture with career development opportunities and management prospects.
- Comprehensive training and ongoing support
- Group insurance coverage, including dental, medical, vision, and virtual care
- Employee Assistance Program
- Employer contributions to your RRSP
- Employee discount
About the Company
- At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
- Join our dynamic retail team and start your career with a proudly Canadian fashion leader.