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About the Role
Join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. We are looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team.
Responsibilities
- Deliver exceptional customer service in person, by phone, and via email
- Manage vehicle bookings and fleet systems
- Build strong customer relationships and support account management
- Handle administration, problem-solving, and operational tasks
- Help the business grow by boosting income and cutting costs
- Work both independently and as part of a fast-paced high-performing team
Requirements
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- A full UK/EU Manual Driving Licence is required
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
- Cannot offer sponsorship for this role
Skills
- Communication skills
- Customer care skills
- IT skills
- Excel
- Outlook
Location
- Uxbridge, West London
Work Type
- Full-time
- Monday to Friday schedule
Experience Level
- Entry level
Salary/Compensations
- Competitive Salary
- £1,000 salary increase upon completion of structured career development
Benefits
- Structured Career Development
- Fast-Track Progression
- Leadership Opportunities
- Generous Leave (25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!)
- Comprehensive Benefits (pension, life assurance, access to same day virtual private GP appointments & more)
- Employee Perks (Discounts on car hire, Cycle to Work scheme, paid volunteer days)
About the Company
- Enterprise Mobility operates one of the UK’s most diverse and dynamic vehicle fleets.
- Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland.