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Tailor your resume to this AI Capability & Learning Consultant - 6 month FTC role.
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About the Role
AI is transforming how people work, create, and solve problems. Global Payments is focused on equipping its people with the skills, confidence, and tools they need to embrace that change responsibly and effectively. This role joins a global team shaping how AI capability develops across the business, working with leaders, technology teams, product teams, and business functions worldwide to create learning experiences that drive adoption, unlock productivity, and prepare the workforce for the future. The role drives AI capability growth, influences colleague adoption of tools like Microsoft Copilot, and creates learning experiences that turn potential into measurable business impact. Initiatives will strengthen confidence, accelerate responsible AI adoption, and help shape the future of commerce through innovation, learning, and continuous improvement.
Responsibilities
- Drive enterprise-wide AI capability growth by identifying workforce skill gaps, defining learning priorities, and creating solutions that align with business goals and future workforce needs.
- Shape the adoption of AI across Global Payments by designing practical learning experiences that enable colleagues to apply approved AI tools in meaningful, everyday ways.
- Create learning pathways that deliver measurable outcomes for colleagues, people leaders, senior leaders, engineering teams, product teams, and other critical talent groups.
- Build a culture of responsible AI use by embedding safe, ethical, and approved practices into learning experiences, resources, and capability programs.
- Influence business performance through AI adoption by partnering with teams to identify, pilot, and scale use cases that improve productivity, effectiveness, and colleague experience.
- Develop engaging resources and communities that accelerate learning, including toolkits, use case libraries, champion networks, communications, and peer learning experiences.
- Use data and insights to continuously improve impact by measuring capability growth, confidence, tool adoption, behavior change, and business outcomes.
- Keep Global Payments future-ready by monitoring emerging AI trends, technologies, and skill requirements and translating them into scalable capability strategies.
Requirements
- Experience in Organizational Development, Learning and Development, Change Management, or Workforce Transformation.
- A track record of assessing capability needs and creating solutions that drive adoption, behavior change, and measurable business results.
- Strong knowledge of Artificial Intelligence (AI), Generative AI, and workplace productivity tools, combined with curiosity for emerging technologies.
- Experience designing and delivering learning experiences and capability programs at scale across diverse audiences.
- The ability to simplify complex concepts and turn them into engaging, practical, and accessible learning experiences.
- Strong consulting, stakeholder management, communication, facilitation, and storytelling skills that enable you to influence across functions and levels.
- A collaborative, proactive, and solutions-focused mindset that reflects our values: Think Like a Client, Act Like an Owner, and Win as One Team.
Skills
- Artificial Intelligence (AI)
- Generative AI
- Workplace productivity tools
- Organizational Development
- Learning and Development
- Change Management
- Workforce Transformation
- Consulting
- Stakeholder management
- Communication
- Facilitation
- Storytelling
Work Type
- Contract
Salary/Compensations
- A competitive salary and benefits package that recognizes your contribution
Benefits
- Opportunities to grow your skills and build your career within a global business
- Access to learning, development and on-the-job experiences that expand your expertise
- A supportive, inclusive team environment where your ideas and input matter
- Time to give back through community and charity initiatives
- A global employee assistance programme to support your wellbeing
- Recognition through a global platform that celebrates your achievements
About the Company
- Globalpayers think like a client, act like an owner and win as one team.
- We’re curious and innovative – always finding better ways to deliver impact.
- We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
- Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.