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About the Role
Clio Operate is a work management platform designed for large law firms to customize their work processes. The Professional Services team implements Clio Operate, focusing on requirements workshops, testing, and user support, driven by continuous process improvement.
Responsibilities
- Overall commercial accountability for a project
- Resource management responsibility across a portfolio of projects
- Working within the Service Delivery customer engagement process and driving continuous improvement
- Managing finances, planning, risk and client stakeholders and relationships
- Proactively managing and communicating with clients to ensure a high level of customer satisfaction
- Collaborating with internal teams to maintain an ongoing understanding of features and functionality and translate the information into best practices for customers
Requirements
- Experienced Project or Programme manager with a capability to deliver successful projects
- Strong on process and change management
- A leader by example and a people person
- Demonstrate a keen interest in improving your craft by using AI
- Relishes a challenge and driven by the satisfaction of creating something unique and of value
- Passionate about business change through technology
- Experienced in delivering projects on time and above customer expectations
- Attention to detail and experience in project financial reporting
- Understanding of SaaS architecture and modern software methodologies
- Ability to communicate effectively with technical teams and understand product complexities
- Proven experience of managing projects using Agile methodologies
- Capable of driving iterative delivery in a fast-moving environment
- Excellent communication skills and ability to liaise between cross-functional teams, stakeholders and clients
- Ability to translate technical concepts into language understandable to non-technical stakeholders
- Sharp analytical skills
- Ability to identify project risks, develop mitigation strategies and solve complex problems
Skills
- AI
- Project Management
- Change Management
- Agile Methodologies
- SaaS Architecture
- Financial Reporting
- Risk Management
- Communication
- Analytical Skills
Location
- Vancouver, Canada
- Toronto
- Calgary
- Dublin
- Manchester
- Sydney
Work Type
- Hybrid
Experience Level
- Experienced
Salary/Compensations
- £64,900 to £87,900 GBP
Benefits
- Competitive, equitable salary
- Flexible hybrid work environment
- 25 days holiday + bank holidays
- Private Healthcare with Life Insurance & Critical Illness cover
- Pension contribution
- Professional development and growth options
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
About the Company
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- Clio Operate, formally ShareDo, is a cutting-edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes.
- We focus on mid-sized to large law firms that use Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience.
- Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester, and Sydney with a global workforce of over 2000 employees.
- We are a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
Equal Opportunity
- Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
- Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.